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Reducing Missed Appointments With Specialized Appointment Reminders, Lindsay Sanders

Doctor of Nursing Practice Scholarly Projects

Specialized appointment reminders (SAR) via the neurodiagnostic team (NDT) reduce missed appointments (MA) for neurodiagnostic (ND) outpatient testing (OT) compared to other types of appointment reminders (AR) via the Central Scheduling department (CSD). MA have negative consequences for patients and the healthcare organization. MA interrupt the patient's continuum of care and contribute to negative outcomes in the patient's condition. MA negatively impact the healthcare organization by creating an imbalance of labor productivity due to the testing area appearing to be overstaffed. Other patients have limited access to care due to MA taking up a time slot on the schedule, which …