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Intimidation And Disruptive Behaviors In The Health Care Setting, Janelle Wade
Intimidation And Disruptive Behaviors In The Health Care Setting, Janelle Wade
Master's Theses
Intimidation and disruptive behavior can undermine patient care and cause staff dissatisfaction and turnover of professionals in the health care setting. These behaviors have been linked to patient safety issues, nurse satisfaction, nurse retention, as well as ineffective communication and collaboration (Fontaine & Gerardi, 2005; Institute for Safe Medication Practices (ISMP), 2004; Martin, 2008; Rosenstein & O‟Daniel, 2005). The Joint Commission has made recommendations to reduce the incidence of disruptive behaviors. Hospitals are being asked to take responsibility, hold physicians accountable for their actions, and address workplace intimidation (ISMP, 2004; Rosenstein & O‟Daniel, 2005; The Joint Commission, July 2008). The …