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Full-Text Articles in Medicine and Health Sciences
Understanding The Experience Of Medicare Advantage Patients In A Health Maintenance Organization, Curtis E. Boldman
Understanding The Experience Of Medicare Advantage Patients In A Health Maintenance Organization, Curtis E. Boldman
UNLV Theses, Dissertations, Professional Papers, and Capstones
This study was conducted using a single Health Maintenance Organization in Las Vegas, NV to determine the key drivers and attributes of quality in the patient experience for Medicare Advantage holders. The purpose of this study was to investigate these perceptions of quality to assist the provider in identifying the areas in their treatment process which could be refined in order to better serve their customer base. With the recent changes in healthcare laws, patient satisfaction is now a key determinant in the financial compensation providers receive for services performed.
Data was collected by doing patient intercepts outside of the …
Patient Service Quality And Health Maintenance Organizations: Not An Oxymoron, Jessica Mcbeath
Patient Service Quality And Health Maintenance Organizations: Not An Oxymoron, Jessica Mcbeath
UNLV Theses, Dissertations, Professional Papers, and Capstones
Today’s quality movement in health care has driven the importance of patient satisfaction and experience across the industry. While the subject is of huge interest to researchers and health care companies, many struggle to identify a unified list of attributes that are applicable globally. Due to the industry’s uniqueness, it becomes necessary to understand the population and specific attributes for each. In review of previous service quality research, this study presents many dimensions and attributes for application. Using existing service quality framework 5Qs, this study provides unique findings correlated to existing literature and presents actionable items.
Purpose: The purpose of …