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Full-Text Articles in Medicine and Health Sciences
A Formal Hcahps Teaching Program Targeting Communication Improves Hcahps Scores, Bobbie Davis
A Formal Hcahps Teaching Program Targeting Communication Improves Hcahps Scores, Bobbie Davis
Master's Projects and Capstones
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey given to patients after discharge from an inpatient unit is a validate tool used to determine the level of patient experience. Organizations across the country, including the Northern California Academic Medical Center, have implemented many initiatives aimed at improving these scores. HCAHPS scores for the hematology/oncology unit at this medical center remain low even after previous education efforts. The aim of this quality improvement project was to improve the patient experience, as evidenced by HCAHPS scores, with the implementation of an HCAHPS teaching program for nursing staff, focusing on …