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Improving Patient Portal Enrollment Through Education And Technology At Rural Family Practice, Kelsey Crampton
Improving Patient Portal Enrollment Through Education And Technology At Rural Family Practice, Kelsey Crampton
Doctoral Dissertations
Background: Patient portals are available through many healthcare offices. They offer the opportunity to improve patient engagement and quality of patient care, but few patients enroll. At a small rural primary care office, less than 20% of the patients were enrolled in the patient portal.
Objective: The purpose of this quality improvement project was to address the barriers reported by patients at this clinic and determine whether changes in portal enrollment volume occurred. Reported barriers included a lack of knowledge about the portal and difficulties with the sign-up process.
Methods: Over three months, strategies included the development of a …