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Consumers' Perceptions Of Patient-Accessible Electronic Medical Records, Christina Zarcadoolas, Wendy L. Vaughon, Sara J. Czaja, Joslyn Levy, Maxine L. Rockoff
Consumers' Perceptions Of Patient-Accessible Electronic Medical Records, Christina Zarcadoolas, Wendy L. Vaughon, Sara J. Czaja, Joslyn Levy, Maxine L. Rockoff
Publications and Research
Background: Electronic health information (eHealth) tools for patients, including patient-accessible electronic medical records (patient portals), are proliferating in health care delivery systems nationally. However, there has been very limited study of the perceived utility and functionality of portals, as well as limited assessment of these systems by vulnerable (low education level, racial/ethnic minority) consumers.
Objective: The objective of the study was to identify vulnerable consumers’ response to patient portals, their perceived utility and value, as well as their reactions to specific portal functions.
Methods: This qualitative study used 4 focus groups with 28 low education level, English-speaking consumers in June …