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Full-Text Articles in Medicine and Health Sciences
Program Evaluation Of The Employee Health And Wellbeing Program, Alicia Carmen Marlena Perez
Program Evaluation Of The Employee Health And Wellbeing Program, Alicia Carmen Marlena Perez
Walden Dissertations and Doctoral Studies
Health promotion and disease prevention are a focus of population health management. Without ongoing and rigorous evaluation, these programs may be in jeopardy of continuing. The purpose of this project was to conduct a descriptive population health- focused evaluation of a large-scale health system's employee health and wellbeing program. Guided by the Center for Disease Control and Prevention (CDC) framework for program evaluation in public health and National Center for Organization Development guidelines, a nurse-led evaluation was conducted using 5 specific data sets emphasizing organizational structure, employee health offerings, employee surveys, Pathway to Excellence survey, and program contributions. A descriptive …
Strategies To Improve Customer Care Services In Urgent Care Businesses, Marcus Ellis Caster
Strategies To Improve Customer Care Services In Urgent Care Businesses, Marcus Ellis Caster
Walden Dissertations and Doctoral Studies
Healthcare industry owners who have unsatisfactory customer care services may experience a financial risk and create dissatisfied patients. The purpose of this case study was to explore customer care strategies that managers of urgent care businesses used to improve customer care services and patient satisfaction. The target population consisted of 1 urgent care manager from 3 separate urgent care clinics with the highest customer satisfaction ratings in Alabama. The urgent care managers were knowledgeable about effective customer care strategies that improved customer care services and patient satisfaction. Customer loyalty theory with emphases on customer behavior, customer attitude, repeat patronage, and …