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Improving Hand Off Communication To Enhance Patient Outcomes And Staff Satisfaction, Karin Weinstock
Improving Hand Off Communication To Enhance Patient Outcomes And Staff Satisfaction, Karin Weinstock
Master's Projects and Capstones
Abstract
The specific aim statement is: Improving hand off communication to enhance patient outcomes and staff satisfaction 50% by August 6. Staff had 100% participation. Reduction in unnecessary appointments occurred and a structured standardized hand off form with situation, background, assessment, and recommendation (SBAR) was implemented at the start date. The clinic has 2 exam rooms, 1 lab, a reception area, and two small offices. The majority of the clients are Hispanic females ages 15-25. The non-profit clinic provides free medical services to the community. Evaluation methods yielded quantitative and qualitative results through chart audits and direct observations.
In-services, one-to-one …