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Civility And Communication Interventions To Improve Patient Outcomes, Lane Denney
Civility And Communication Interventions To Improve Patient Outcomes, Lane Denney
The Eleanor Mann School of Nursing Undergraduate Honors Theses
Communication in health care is vital for the successful care of patients and their outcomes while they are hospitalized. Healthcare workers are responsible for communicating patient information whether it is between change of shifts or reporting to a patient’s provider. It is important that this information is communicated effectively. This review evaluates how nurses communicate in shift- report and how this affects patient outcomes and civility between nursing units and teams. Overall, bedside shift reports promoted the best patient outcomes and increased teamwork on hospital units.