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From The First Encounter: A Communication Program For High Volume, High Acuity Patient Care Locations, Shazam Bacchus
From The First Encounter: A Communication Program For High Volume, High Acuity Patient Care Locations, Shazam Bacchus
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Effective communication is a true value to healthcare organizations. Far too many communication sessions are detrimental to patient health outcomes. National data and hospital records are proven information to suggest communication is a major barrier to overall patient satisfaction. Organizations struggle to increase market share and patient satisfaction with a likelihood to recommend because of poor communication by physician and nurses. The use of a strategic communication tool like AIDET plus the Promise can influence the improvement of an organization’s quality of care.
This paper examines the use of AIDET plus the Promise as a strategic communication tool. High volume, …