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The Influence Of Health Care Service Quality On Patient Satisfaction, Mary Ann Hackmeister

Theses

This thesis will concentrate on the delivery of health care services and the influence the level of service quality has on patient satisfaction.

The health care industry continually experiences changes. but the changes that have occurred over the past five to ten years have occurred quite rapidly. These changes have altered the way that patients view delivery of health care services. Those within the industry itself, including physicians, administrators. and staff members, have been faced with many challenges.

From a competitive standpoint alone, today's health care environment is drastically different from the previous decade. Declining revenues for the health care …