Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 1 of 1
Full-Text Articles in Medicine and Health Sciences
Optimizing Secure Patient Messaging Workflow In A Vermont Primary Care Clinic, Kimberly S. Oleary
Optimizing Secure Patient Messaging Workflow In A Vermont Primary Care Clinic, Kimberly S. Oleary
College of Nursing and Health Sciences Doctor of Nursing Practice (DNP) Project Publications
Optimizing Secure Patient Messaging Workflow in a Vermont Primary Care Clinic
Kim O’Leary, DNPc, RN
DNP Advisor: Margaret Aitken, DNP, AGNP, ANP-BC
Site Mentor: James Williamson, MHA, Site Supervisor, Adult Primary Care
Background: Secure patient messaging is a popular tool designed for non-urgent questions, yet patients sometimes use it to relay urgent concerns. As office workflows tend to prioritize responses to other methods of communication, this presents a potentially unsafe situation in which clinical staff may not respond to these urgent messages in a timely manner.
Purpose: To develop a methodology to improve the timeliness, effectiveness, and safety of secure …