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Full-Text Articles in Medicine and Health Sciences
A Universal Appointment Rule With Patient Classification For Service Times, No-Shows And Walk-Ins, Cayirli Tugba, Kum Khiong Yang
A Universal Appointment Rule With Patient Classification For Service Times, No-Shows And Walk-Ins, Cayirli Tugba, Kum Khiong Yang
Research Collection Lee Kong Chian School Of Business
This study evaluates patient classification for scheduling and sequencing appointments for patients differentiated by their mean and standard deviation of service times, no-show, and walk-in probabilities. Alternative appointment systems are tested through simulation using a universal Dome rule and some of the best traditional appointment rules in the literature. Our findings show that the universal Dome rule performs better in terms of reducing the total cost of patient’s waiting time, doctor’s idle time, and overtime, and its performance improves further with the right sequencing of patient groups. Although it is a challenge to find the best sequence, we propose a …
Investing In “Sin” Companies, Singapore Management University
Investing In “Sin” Companies, Singapore Management University
Perspectives@SMU
Investors will overlook social norms on "sin" companies when financial incentives are substantial
An Indian Healthcare Company’S Foray Onto The World Stage, Singapore Management University
An Indian Healthcare Company’S Foray Onto The World Stage, Singapore Management University
Perspectives@SMU
Fortis Healthcare expanded from one hospital to over 70 in a dozen years. It is now consolidating to focus on what it does best: saving lives.