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- Americans with Disabilities Act of 1990 (1)
- College graduates with disabilities (1)
- College professionals (1)
- Customer service (1)
- Disability awareness (1)
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- Employment (1)
- Employment services (1)
- Experiental education (1)
- Internships (1)
- Mystery shoppers (1)
- One-Stop Career Centers (1)
- People with disabilities (1)
- Postsecondary education (1)
- Rehabilitation Act of 1973 (1)
- Service learning (1)
- Students with disabilities (1)
- Workforce Investment Boards (1)
- Workforce development (1)
Articles 1 - 2 of 2
Full-Text Articles in Law
Institute Brief: Making Experiential Education Accessible For Students With Disabilities, Cynthia Zafft, Sara Sezun, Melanie Jordan
Institute Brief: Making Experiential Education Accessible For Students With Disabilities, Cynthia Zafft, Sara Sezun, Melanie Jordan
The Institute Brief Series, Institute for Community Inclusion
College students with disabilities enter with less work experience and have a harder time finding jobs than their nondisabled peers. Experiential education-- mentoring, internships, job shadowing, and so on-- can create a bridge to graduation and employment. However, that requires college professionals to consider access issues for all students. A new Institute Brief provides basic disability awareness information, suggests ways to create welcoming career offices, and offers ideas to increase access to experiential education.
Institute Brief: Taking The Mystery Out Of Customer Service, Heike Boeltzig, Lora Brugnaro, Cecilia Gandolfo, Amy Gelb, Karen Zimbrich, Lara Enein-Donovan, Cindy Tsui, Joy Gould
Institute Brief: Taking The Mystery Out Of Customer Service, Heike Boeltzig, Lora Brugnaro, Cecilia Gandolfo, Amy Gelb, Karen Zimbrich, Lara Enein-Donovan, Cindy Tsui, Joy Gould
The Institute Brief Series, Institute for Community Inclusion
With the current emphasis on universal access to employment services for all members of the community, the workforce development field needs to evaluate service delivery. A "mystery shopper" program is one of many evaluation tools available to ensure continuous quality improvement and customer satisfaction. This technique allows organizations to collect data on the experiences of One-Stop Career Center customers from the customer perspective. The brief includes a sample shopper questionnaire.