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Unconscionable Judicial Disdain For Unsophisticated Consumers And Employees' Contractual Rights? Legal And Empirical Analyses Of Courts' Mandatory Arbitration Rulings And The Systematic Erosion Of Procedural And Substantive Unconscionability Defenses Under The Federal Arbitration Act 1800-2015, Willy E. Rice
Faculty Articles
Although the Consumer Financial Protection Bureau (“CFPB”) has taken steps to educate consumers about the perils of hidden and complicated arbitration provisions in contracts, these activities are not enough. Exceedingly large populations of unsophisticated employees need assistance because they are increasingly forced to arbitrate state and federal claims. Consequently, the Court's extremely harsh “federal policies” have gradually, systematically, and significantly eroded consumers and employees' ability to defend themselves in compulsive-arbitration trials.
While arbitration may be within the reasonable expectations of consumers, a process that builds prohibitively expensive fees into the arbitration process is not. It is substantively unconscionable to require …