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Mediation Techniques For Code Enforcement Officers, Jalae Ulicki, Penny Willrich
Mediation Techniques For Code Enforcement Officers, Jalae Ulicki, Penny Willrich
Jalae Ulicki
Often code enforcement officers get caught in the middle of neighbor disputes and are caught in a dispute with citizens who are upset with their HOA or the City. This interactive program will teach the code enforcement officer how to put basic mediation techniques to work during those types of situations. The program will introduce the code enforcement officer to basic mediation and negotiation techniques including the role of a neutral mediator, new communication skills, interpreting body language and gestures, active and passive listening, diffusing anger, arriving at root-causes of disputes, remaining neutral, and achieving desired results. During the program …
How To Turn Around Your Classroom, Jalae Ulicki, Arlene Westphal
How To Turn Around Your Classroom, Jalae Ulicki, Arlene Westphal
Jalae Ulicki
This presentation focused on how to:
- Explore and create effective student response questions for use in class
- Determine potential uses for data to create a higher level of engagement in the classroom
- Determine how to use the data to enhance teaching