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The Lived Experiences Of 911 Telecommunicators: Life Outside Of The Call Center, Mary's Dariela Martinez
The Lived Experiences Of 911 Telecommunicators: Life Outside Of The Call Center, Mary's Dariela Martinez
Theses and Dissertations
911 operators are tasked with solving the caller's problem by promptly and efficiently decoding a cry for help, collecting pertinent information, quickly deciding its priority level, and dispatching the appropriate assistance. These employees are responsible for what happens on that line, internalizing their problems to solve those of the callers, which often result in stress disorders, trauma, and personal, professional, and social issues. Their job duties are extensive, the responsibility is vast, and the overall environment can be overwhelming. Aside from the environmental stressors, the details of each critical incident leave the employee susceptible to various risk factors and other …
Relations Between On-The-Job Stress, Mental And Physical Health, And Job Satisfaction Of Correction Officers, Sarah Chandebal
Relations Between On-The-Job Stress, Mental And Physical Health, And Job Satisfaction Of Correction Officers, Sarah Chandebal
Theses and Dissertations
This research study aimed to examine the direct and indirect relationships between on-the-job stress, physical and mental health, and job satisfaction for correction officers. Correction officers have one of the most stressful jobs in law enforcement, however, they are one of the most understudied groups in their field. It is therefore important to examine how stress can affect these correction officers. In this study, the predictors of stress for correction officers were discussed, along with the impact that this stress can have on their physical and mental health. Ultimately, as their health declined, it was hypothesized that the job satisfaction …