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Technological Due Process, Danielle Citron

Danielle Keats Citron

Today, computer systems terminate Medicaid benefits, remove voters from the rolls, exclude travelers from flying on commercial airlines, label (and often mislabel) individuals as dead-beat parents, and flag people as possible terrorists from their email and telephone records. But when an automated system rules against an individual, that person often has no way of knowing if a defective algorithm, erroneous facts, or some combination of the two produced the decision. Research showing strong psychological tendencies to defer to automated systems suggests that a hearing officer’s check on computer decisions will have limited value. At the same time, automation impairs participatory …