Open Access. Powered by Scholars. Published by Universities.®

Law Commons

Open Access. Powered by Scholars. Published by Universities.®

Articles 1 - 2 of 2

Full-Text Articles in Law

Boldly Going Where No Law Has Gone Before: Call Centres, Intake Scripts, Database Fields, And Discretionary Justice In Social Assistance, Lorne Sossin Jul 2004

Boldly Going Where No Law Has Gone Before: Call Centres, Intake Scripts, Database Fields, And Discretionary Justice In Social Assistance, Lorne Sossin

Osgoode Hall Law Journal

This article focuses on the response of public law to bureaucratic disentitlement. Whether eligibility decisions for social welfare benefits are made on the basis of a face to face interview or telephone intake screening at a call centre, whether the questions are onerous for vulnerable applicants to answer, whether the bureaucratic hurdles can reasonably be surmounted or lead to the de facto exclusion of otherwise eligible applicants, all constitute questions which should be fundamentally intertwined with the question of whether a discretionary decision is legally valid. This is so not only because service delivery models and administrative design may determine …


Book Review. From Anarchy To Allottopia, David P. Fidler Jan 2004

Book Review. From Anarchy To Allottopia, David P. Fidler

Articles by Maurer Faculty

No abstract provided.