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Legal Profession

2016

Faculty Publications

Client satisfaction

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Last Lecture: Tips For Lawyers Who Want To Get Good Results For Clients And Make Money, John M. Lande Apr 2016

Last Lecture: Tips For Lawyers Who Want To Get Good Results For Clients And Make Money, John M. Lande

Faculty Publications

Lawyers often assume that they know what their clients want-to get as much money or pay as little money as possible. While clients usually are very concerned about their bottom line, they often have additional interests. In virtually any kind of case, parties may have an interest in being treated respectfully and fairly, minimizing the cost and length of the process, freeing time to focus on matters other than the dispute, reducing the emotional wear and tear caused by continued disputing, and protecting privacy and reputations. Plaintiffs may have interests such as obtaining favorable tax consequences, getting nonmonetary opportunities, and …