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Dispute Resolution and Arbitration
University of Arkansas at Little Rock William H. Bowen School of Law
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Building Bridges To Remedies For Consumers In International Conflicts, Amy J. Schmitz
Building Bridges To Remedies For Consumers In International Conflicts, Amy J. Schmitz
University of Arkansas at Little Rock Law Review
This essay addresses the lack of consumer remedy mechanism, and attempts to open consideration of expanded use of online processes for resolving business-to-consumer (B2C) eConflicts. Specifically, the essay attempts to highlight the problems created by problematic and uncertain enforcement of B2C arbitration, and proposes the use of the Internet to create fair and globally enforceable Online Dispute Resolution and Online Arbitration (OArb) mechanisms. These mechanisms would capitalize on the growth and efficiency of the Internet while protecting consumers from burdensome and/or expensive procedures that render existing remedies meaningless.
The essay begins by discussing the importance of fair and accepted B2C …