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Low-Income Litigants In The Sandbox: Court Record Data And The Legal Technology A2j Market, Claire Johnson Raba
Low-Income Litigants In The Sandbox: Court Record Data And The Legal Technology A2j Market, Claire Johnson Raba
St. John's Law Review
(Excerpt)
Katrina was a community college student with two children, trying to juggle work, childcare, and school. During class in the spring of 2018, her phone buzzed incessantly. She looked down to see a message from her roommate saying a process server had shown up at the house to deliver a summons and complaint, naming Katrina in a lawsuit filed in county court by a debt collection company she had never heard of. Katrina turned to the internet for help and found herself overwhelmed with advertisements that began to pop up in her social media feeds trying to get her …