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High Rollers From Mainland China: A Profile Based On 99 Cases, Zhonglu Zeng, David Forrest
High Rollers From Mainland China: A Profile Based On 99 Cases, Zhonglu Zeng, David Forrest
UNLV Gaming Research & Review Journal
Macao's casinos win a high proportion of their revenue from high rollers from Mainland China but some of these generate social problems back home. We analyze 99 cases of high rollers whose activities came to media attention, building a profile of them based on information in the reports. They were mainly from areas near Macao or from particularly rich regions of China. Most were male, aged 30- 49. They tended to be government officials, managers of state-owned businesses or owners of private enterprises. They lost as much as US$12.08 million on a single trip. Their average accumulated loss amounted to …
Formal Rules, Informal Constraints, And Industrial Evolution-The Case Of The Junket Operator Regulation And The Transition Of Macao's Casino Business, Ricardo Chi Sen Siu
Formal Rules, Informal Constraints, And Industrial Evolution-The Case Of The Junket Operator Regulation And The Transition Of Macao's Casino Business, Ricardo Chi Sen Siu
UNLV Gaming Research & Review Journal
Following the approach of institutional economics to study the interaction between the changing formal rules and the evolving informal constraints, alongside the dynamics leading to industrial evolution, this paper will firstly examine the particular social and economic settings which bring about the informal constraints for the business practice of Macao's casino junket operators, and the feedback from the system which in turn triggered the evolution of the informal constraints since the middle of the 1980s. Extending from our understanding of the custom and practice of this business in the "old Macao". this paper will further discuss the role of the …
Financial Competitiveness Of Macau In Comparison With Other Gaming Destinations, Zheng Gu, Jason Zhicheng Gao
Financial Competitiveness Of Macau In Comparison With Other Gaming Destinations, Zheng Gu, Jason Zhicheng Gao
UNLV Gaming Research & Review Journal
This paper analyzes the financial competitiveness of the Macau gaming industry visa- vis its counterparts in North America and Europe. The analysis covers casino product structure, revenue composition, assets productivity and financial returns of Macau versus those of gaming destinations in North America and Europe. The findings reveal that while Macau is advantageously positioned in terms of assets productivity and financial returns, its casino product structure and revenue composition seem at odds with today's gaming trend. Macau is facing challenges from emerging competitors in Asia. To maintain a stable gaming revenue growth and retain its competitiveness, Macau must modify its …
Frontline Employees’ Informal Learning And Customer Relationship Skills In Macao Casinos: An Empirical Study, Carlos S. Lam
Frontline Employees’ Informal Learning And Customer Relationship Skills In Macao Casinos: An Empirical Study, Carlos S. Lam
UNLV Gaming Research & Review Journal
This study uses qualitative methods to better understand how the informal learning of frontline employees influenced their customer relationship skills in dealing with patrons at gaming tables, in the hope of achieving positive customer experiences in a competitive environment in Macao. As casino operators need to get their employees to work after limited formal training, they might find that their emphasis on formal training might be insufficient to provide patrons with customized service in Macao. In this context, the concept of informal learning, which is determined and directed by learners themselves to further improve what they have learned from their …