Operations Research, Systems Engineering and Industrial Engineering Commons^™

A Multi-Server Markovian Queueing Model With Primary And Secondary Services, Valentina Klimenok, Srinivas R. Chakravarthy, Alexander Dudin

Industrial & Manufacturing Engineering Presentations And Conference Materials

We study a multi-server queueing model in which the arrivals occur according to a Markovian arrival process. An arriving customer either (a) is lost due to all main servers being busy; or (b) enters into service with one of the main servers and leaves the system (as a satisfied primary customer); (c) enters into a service with one of the main servers, gets service in self-service mode, and is impatient to get a final service with one of the main servers, may leave the system (as a dissatisfied secondary customer); or (d) enters into service with one of the main …