Open Access. Powered by Scholars. Published by Universities.®
Business Administration, Management, and Operations
Engineering Management & Systems Engineering Theses & Dissertations
Articles 1 - 2 of 2
Full-Text Articles in Engineering
An Evaluation Of The Implementation Of Total Quality Management In A Service Organization, Charles Stanford Stevens
An Evaluation Of The Implementation Of Total Quality Management In A Service Organization, Charles Stanford Stevens
Engineering Management & Systems Engineering Theses & Dissertations
This research consists of a formative evaluation designed to identify the steps necessary to revitalize a formerly successful Total Quality Management (TQM) process at a U.S. Navy engineering and logistics support organization. The research also developed a methodology to account for the fact that the investigator is a well-informed insider who served as one of the principle change agents for the TQM implementation.
The research is based on the researcher's observation that the major cause for the waning implementation was due to senior management and leadership issues and the organization-wide processes with which they interface. The investigation consisted of an …
Diffusion Of Total Quality Management: An Organizational Self-Production Perspective, Baizhong Zhao
Diffusion Of Total Quality Management: An Organizational Self-Production Perspective, Baizhong Zhao
Engineering Management & Systems Engineering Theses & Dissertations
American industries are in the process of a quality revolution. Most companies are busy implementing Total Quality Management (TQM) programs. However, the experience of both Japanese and American companies indicates that successful TQM implementation depends on an understanding of implementation processes, which itself relies on an understanding of organizational self-organizing, for it is through this process that TQM gets diffused and becomes a core component of an organization's culture. Self-organizing is a so-called process-oriented approach, based on theory from cybernetics (Ashby, 1962; Steier & Smith, 1985; von Foerster, 1960), dissipative structure theory (Prigogine & Stengers, 1984), and chaos theory (Gleick, …