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Turnover

OTS Master's Level Projects & Papers

Publication Year

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Factors That Contribute To Turnover Of Sales Professionals In South Hampton Roads, Monica Miccio-Vieira Jan 2005

Factors That Contribute To Turnover Of Sales Professionals In South Hampton Roads, Monica Miccio-Vieira

OTS Master's Level Projects & Papers

By completion of this study, the following goals will have been answered: 1. What are the attitudes of Human Resource Directors towards turnover in South Hampton Roads? 2. What are the costs of employee turnover to an organization? 3. What recommendations can be made to Human Resource Directors to reduce employee turnover?


Identifying The Causes Of The New Hire Turnover At The Panasonic Customer Call Center, Donna W. Jones Jan 2002

Identifying The Causes Of The New Hire Turnover At The Panasonic Customer Call Center, Donna W. Jones

OTS Master's Level Projects & Papers

To guide this study, the following research objectives were established: 1. Identify the causes of employee turnover; 2. Determine call center management's attitudes/perceptions towards turnover; 3. Develop an action plan to lower turnover rates.