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Turnover

Old Dominion University

2002

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Full-Text Articles in Education

Identifying The Causes Of The New Hire Turnover At The Panasonic Customer Call Center, Donna W. Jones Jan 2002

Identifying The Causes Of The New Hire Turnover At The Panasonic Customer Call Center, Donna W. Jones

OTS Master's Level Projects & Papers

To guide this study, the following research objectives were established: 1. Identify the causes of employee turnover; 2. Determine call center management's attitudes/perceptions towards turnover; 3. Develop an action plan to lower turnover rates.