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Program Evaluation: A Federal Agency's Air Traffic Control Train-The-Trainer Program, Lisa Marie Mercer
Program Evaluation: A Federal Agency's Air Traffic Control Train-The-Trainer Program, Lisa Marie Mercer
Walden Dissertations and Doctoral Studies
In 2014, the Federal Aviation Administration (FAA) highlighted to the U.S. Senate the need to focus on air traffic control (ATC) training to meet job qualification and attrition rates within the career field. One U.S. Department of Defense military service assists the FAA in providing worldwide ATC services. This service is referred to as the agency throughout this paper to ensure confidentiality. The agency's ATC career field manager echoed the FAA's call for action in his 2014 Strategic/Action Plan. In August 2013, the agency's ATC trainer program was published. As of December 2015, the program had not been evaluated. The …