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An Empirical Study Of Kirkpatrick’S Evaluation Model In The Hospitality Industry, Ya-Hui Elegance Chang
An Empirical Study Of Kirkpatrick’S Evaluation Model In The Hospitality Industry, Ya-Hui Elegance Chang
FIU Electronic Theses and Dissertations
This study examined Kirkpatrick’s training evaluation model (Kirkpatrick & Kirkpatrick, 2006) by assessing a sales training program conducted at an organization in the hospitality industry. The study assessed the employees’ training outcomes of knowledge and skills, job performance, and the impact of the training upon the organization. By assessing these training outcomes and their relationships, the study demonstrated whether Kirkpatrick’s theories are supported and the lower evaluation levels can be used to predict organizational impact. The population for this study was a group of reservations sales agents from a leading luxury hotel chain’s reservations center. During the study period from …
How Employees With Different National Identities Experience A Geocentric Organizational Culture Of A Global Corporation: A Phenomenological Study, Maria S. Plakhotnik
How Employees With Different National Identities Experience A Geocentric Organizational Culture Of A Global Corporation: A Phenomenological Study, Maria S. Plakhotnik
FIU Electronic Theses and Dissertations
A global corporation values both profitability and social acceptance; its units mutually negotiate governance and represent a highly interdependent network where centers of excellence and high-potential employees are identified regardless of geographic locations. These companies try to build geocentric, or “world oriented” (Marquardt, 1999, p. 20), organizational cultures. Such culture “transcends cultural differences and establishes ‘beacons’ – values and attitudes – that are comprehensive and compelling” (Kets de Vries & Florent-Treacy, 2002, p. 299) for all employees, regardless of their national origins. Creating a geocentric organizational culture involves transforming each employee’s mindset, beliefs, and behaviors so that he/she can become …