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Competencies Of The Twenty-First Century Superstore Manager: Implications For Professional Postsecondary Education, Robert Stephen Kelley
Dissertations, Theses, and Masters Projects
In recent years, supermarkets have become more complex and challenging to operate. Many supermarkets offer an expanded selection of products and services not found in the traditional format. These new generation supermarkets have been labeled by the Food Marketing Institute (FMI) as superstores. The purpose of this study was to identify a competency model needed to successfully operate a superstore over the next 5-10 years. In addition, the study sought to identify the core competencies that formulate the superstore competency model and to compare the results of the model to the Contemporary Store Manager Model which was created from a ...