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Full-Text Articles in Education

Strategies To Retain Call Center Employees, Michele Boston Jan 2021

Strategies To Retain Call Center Employees, Michele Boston

Walden Dissertations and Doctoral Studies

Call center executives who lack effective strategies to retain employees face a disruption in service, employee performance and productivity, as well as an increase in operational expenses. Ineffective retention strategies can negatively impact call centers by increasing cost, decreasing talent quality and loss of the customer experience. Grounded in Herzberg’s motivator-hygiene theory, the purpose of this multiple case study was to explore employee retention strategies that call center executives use to maintain employees within their organizations. Data were collected from semistructured interviews, company documents, and physical artifacts. The interview participants comprised five call center executives, managers, or team leaders ...


Strategies To Overcome Constraints For Small Business Sustainability, Jaquane Mawyne Jones Jan 2021

Strategies To Overcome Constraints For Small Business Sustainability, Jaquane Mawyne Jones

Walden Dissertations and Doctoral Studies

More than 20% of small businesses that started in March 2018 failed within a year. Small business owners would benefit from strategies to identify and mitigate constraints from inception for business survival because business failure rates are higher among small businesses less than five years old. Grounded in the theory of constraints, the purpose of this qualitative multiple case study was to explore strategies small business owners use to sustain beyond the one year of operation. The participants included six small business owners in Georgia who successfully sustained their business beyond five years. Data were collected using semistructured interviews and ...


Strategies To Resolve Toxic Leadership Styles Which Impede Employee Innovation, Lilly Abdulrohman Mohamed Jan 2021

Strategies To Resolve Toxic Leadership Styles Which Impede Employee Innovation, Lilly Abdulrohman Mohamed

Walden Dissertations and Doctoral Studies

Toxic leaders micromanage, threaten, and discourage employees from sharing their ideas,causing a decline in innovation. Export-based company executives need to understand how to resolve toxic leadership to enhance their companies’ performance. Grounded in the transformational leadership theory, the purpose of this multiple case study was to explore strategies export-based company leaders use to resolve toxic leadership styles. The participants were four senior and frontline leaders from export-based companies in Ethiopia. Data were collected from semistructured interviews and document reviews and were analyzed with thematic data analysis. Four themes emerged: open and transparent communication, sustained counseling and training, teamwork and ...


An Exploration Of Principal Instructional Leadership Increasing Instructional Capacity Through Collaborative Relationships, Michael Henry Myers Jan 2021

An Exploration Of Principal Instructional Leadership Increasing Instructional Capacity Through Collaborative Relationships, Michael Henry Myers

Walden Dissertations and Doctoral Studies

State and federal mandates designed to increase student learning and development through principal instructional leadership are based on research that demonstrates the potential benefits teacher collaboration can have on teacher efficacy, school culture, and student learning; however, many principals are inadequately trained for instructional leadership roles that utilize collaboration. The problem this study investigated is the lack of research about successful instructional leaders using collaboration to increase the instructional capacity of the teachers in high-achieving, suburban high schools. High-quality teaching is important and requires the collective skills and expertise of well-trained teachers. The organizational development theories of McGregor, the adult ...


Family-Owned Restaurant Owners' Strategies For Business Sustainability, Vickie Eileen Matson Jan 2021

Family-Owned Restaurant Owners' Strategies For Business Sustainability, Vickie Eileen Matson

Walden Dissertations and Doctoral Studies

AbstractRestaurants are competitive, high-risk enterprises and have high failure rates. In this environment, family-owned restaurant business owners need operational strategies to sustain their businesses. Grounded in the balanced scorecard theory, the purpose of this qualitative multiple case study was to explore the operational strategies used by family-owned restaurant owners to sustain their businesses beyond five years. Five family-owned restaurant business owners from South Texas who successfully implemented sound operational strategies participated in the study. Data were collected from semistructured interviews and company documents, including training manuals, financial reports, business licenses, permits, press releases, and fictitious business name statements. Thematic analysis ...


A Phenomenological Exploration Of The Leadership Development Experiences Of Black Women, Oresha Sharlene Greenidge Foster Jan 2021

A Phenomenological Exploration Of The Leadership Development Experiences Of Black Women, Oresha Sharlene Greenidge Foster

Walden Dissertations and Doctoral Studies

The leadership pathway for Black women has unique challenges and obstacles due to the double jeopardy of their race and gender. The lack of critical empirical work on the leadership development of Black women has left a gap in the understanding of how racial and gendered identities influence their development as successful leaders. This research was conducted to examine how Black women developed as leaders and how they made meaning of their leadership development experiences. A qualitative transcendental phenomenological study was conducted framed by concepts of intersectionality and gendered racism to produce a comprehensive description of the phenomenon of the ...


Diversifying Funding Streams For A Nonprofit Behavioral Health Organization, Danielle Hurt Jan 2021

Diversifying Funding Streams For A Nonprofit Behavioral Health Organization, Danielle Hurt

Walden Dissertations and Doctoral Studies

Business sustainability is essential for any nonprofit organization. Revenue diversification can play a key role in business sustainability. In this case study, the revenue diversification practices and challenges of an international, behavioral health, nonprofit organization based out of the western United States were examined. The organization provides training, support, and resources in an experiential modality of behavioral health treatment for clients worldwide. Data collection processes consisted of a review of current revenue diversification literature, semistructured interviews with three senior-level leaders in the organization, and a review of select organizational documents. The Baldrige Excellence Framework for Healthcare provided a proven framework ...


Multidimensional Strategies To Mitigate Counterfeiting, Tan Vu Jan 2020

Multidimensional Strategies To Mitigate Counterfeiting, Tan Vu

Walden Dissertations and Doctoral Studies

Counterfeiting causes substantial negative impacts on intellectual property and opportunity costs to businesses worldwide. Anticounterfeiting department executives who lack multidimensional anticounterfeiting strategies to mitigate fakes may incur substantial financial loss and intellectual property theft. Grounded in the systems theory, the purpose of this qualitative single case study was to explore the strategies that anticounterfeiting department managers use to mitigate counterfeiting. The participants comprised 4 anticounterfeiting representatives of a consumer products company in a metropolitan area of Georgia who successfully devised and implemented anticounterfeiting strategies. Data were collected from semistructured interviews and the firm's online resources. Thematic analysis was used ...


Servant Leadership And Job Satisfaction As Moderated By Workplace Spirituality, Shellie Kae Mcnabb Jan 2020

Servant Leadership And Job Satisfaction As Moderated By Workplace Spirituality, Shellie Kae Mcnabb

Walden Dissertations and Doctoral Studies

Job satisfaction has been the focus of scholars for decades. Employers must create a workplace where the employee receives more than a paycheck. Servant leaders speak directly to the decisive leader-follower relationship. Workplace spirituality is a place where the employee is a valued part of the membership. Combining the three elements may answer the current problem of the aligning of business goals with employee needs. Existing research supports that servant leadership enhances job satisfaction. Researchers have demonstrated that the employee lead by example is more content. Missing are the contexts where these workers excel. The purpose of this study was ...


Parents’ Perceptions Of Financial Technology To Support Financial Socialization And Literacy Levels, Patricia M. Page Jan 2020

Parents’ Perceptions Of Financial Technology To Support Financial Socialization And Literacy Levels, Patricia M. Page

Walden Dissertations and Doctoral Studies

The current generation of emerging adults are ill-equipped to navigate the evolving financial landscape, which can further exacerbate socioeconomic inequality. Extant research rooted in Gudmunson and Danes’ family financial socialization theory and Brown et al.’s situated cognition theory, which served as the conceptual framework for this study, acknowledged the long-standing influence of parents and authentic learning opportunities on child(ren)’s financial literacy and well-being. This study’s research questions explored parents’ experience with, and perceptions of, a family-managed virtual bank and prepaid debit card service designed for children ages Pre-K through college. The basic qualitative approach and semistructured ...


Stability Vs. Change In Catholic Schools, Susan Theresa Diverio Jan 2020

Stability Vs. Change In Catholic Schools, Susan Theresa Diverio

Walden Dissertations and Doctoral Studies

This study was an investigation of innovative practices based upon organizational learning and the life cycle in Catholic elementary and high schools. Limited research exists in the role that these factors play in Catholic school sustainability. The purpose of this study was to examine the relationship of organizational learning, as measured by the Organizational Learning Scale, and life cycle, as measured by Organizational Life Cycle 5-Scale on organizational innovation, as measured by the Organizational Innovation Scale. Organizational design framework, life cycle theory, and transtheoretical model of behavior provided the theoretical framework to investigate the relationship between organizational learning, life cycle ...


Strategies To Retain Skilled Assistant Project Managers In Construction Industries, Anastasia Persad Jan 2020

Strategies To Retain Skilled Assistant Project Managers In Construction Industries, Anastasia Persad

Walden Dissertations and Doctoral Studies

Approximately 160,000 assistant project managers in the construction industry willingly left the U.S. labor workforce in 2018. The cost of replacing an employee could amount up to 200% of the departing employee's annual salary for construction companies. Grounded in Herzberg's two-factor theory, the purpose of this qualitative multiple case study was to investigate effective organizational strategies business leaders used to retain skilled assistant project managers. Six participants were senior project managers from construction companies in Manhattan, New York, with more than 10 years of experience in the commercial construction industry. Data came from semistructured interviews and ...


Leadership Strategies For Success Of Small To Medium Urban Enterprises, Gregory Ricardo Jackson Jan 2020

Leadership Strategies For Success Of Small To Medium Urban Enterprises, Gregory Ricardo Jackson

Walden Dissertations and Doctoral Studies

Despite the important role small businesses play in economic success, 50% of small businesses fail within 5 years of startup. Some small-to-medium enterprise (SME) owners cannot sustain operations and face closure because of a lack of leadership strategies to operate their business successfully. Grounded in the transformational leadership theory, the purpose of this qualitative multiple case study was to explore leadership strategies that have been successful for SME owners in urban areas to sustain their business more than 5 years. The participants were 3 SME owners in urban areas of Atlanta, Georgia, who have been in business for more than ...


Strategies To Retain Skilled Assistant Project Managers In Construction Industries, Anastasia Persad Jan 2020

Strategies To Retain Skilled Assistant Project Managers In Construction Industries, Anastasia Persad

Walden Dissertations and Doctoral Studies

Approximately 160,000 assistant project managers in the construction industry willingly left the U.S. labor workforce in 2018. The cost of replacing an employee could amount up to 200% of the departing employee's annual salary for construction companies. Grounded in Herzberg's two-factor theory, the purpose of this qualitative multiple case study was to investigate effective organizational strategies business leaders used to retain skilled assistant project managers. Six participants were senior project managers from construction companies in Manhattan, New York, with more than 10 years of experience in the commercial construction industry. Data came from semistructured interviews and ...


Corporate Trainers’ Intent To Adjust Training Programs For Fostering Employee Self-Efficacy, Peter Cronrath Jan 2020

Corporate Trainers’ Intent To Adjust Training Programs For Fostering Employee Self-Efficacy, Peter Cronrath

Walden Dissertations and Doctoral Studies

To stay current on technology trends, trainers are tasked with providing cost-effective training to meet the needs of the organization. It is not known if to develop employee self-efficacy, organizational trainers should consider making changes to their programs in accordance with (a) generational needs of employees, (b) methodology of training, and (c) position levels of employees in an organization. The purpose of this quantitative cross-sectional correlational study was to determine whether there is a correlation between organizational training professionals’ intent to make changes to training programs and if self-efficacy development is considered in generationally different individuals at different position levels ...


Strategies To Improve Millennial Employees’ Engagement Within The Hospitality Industry, Duane Stephens Jan 2020

Strategies To Improve Millennial Employees’ Engagement Within The Hospitality Industry, Duane Stephens

Walden Dissertations and Doctoral Studies

In the United States, engagement levels of the multigenerational workforce are negatively affecting the overall business value. Employee engagement is important to hospitality industry leaders as an indicator of job performance, turnover, employee intentions, and organizational commitment. Grounded in Kahn’s employee engagement theory, the purpose of this qualitative multiple case study was to explore effective strategies used by leaders in the hospitality industry to improve Millennial employee engagement. The participants were 5 hotel leaders in Virginia who successfully engaged their Millennial workforce. Data were collected from semistructured interviews, company documents, and note-taking. Data were analyzed using Yin’s 5-step ...


Social Influences, Decision-Making, And Career Retention Of Novice Teachers, Kerstin Anna Stewart Jan 2020

Social Influences, Decision-Making, And Career Retention Of Novice Teachers, Kerstin Anna Stewart

Walden Dissertations and Doctoral Studies

New teachers bring hope, optimism, and excitement for teaching and learning from their individual preparatory programs to their classrooms at the start of every new school year. However, research indicates a large number of those teachers leave the field of teaching within a 5-year timeframe. The consequence of this loss of professionals has a deep-rooted impact on student achievement and learning. This loss also has considerable career and financial implications for the field of education. The reasons for this exodus are varied and somewhat broad in nature and scope. The purpose of this phenomenological study was to describe the lived ...


Integration Workplace Practices For Generation Z- An E-Delphi Study, Unnatti Jain Jan 2020

Integration Workplace Practices For Generation Z- An E-Delphi Study, Unnatti Jain

Walden Dissertations and Doctoral Studies

Effective integration of new generations of employees has been a problem for organizations for decades, resulting in high turnover, increased costs, and lowered revenue. Generation Z (Gen Z) has recently entered the workforce and is experiencing the same ineffective integration practices as prior generations, with characteristics and expectations that conflict with current work climates. Therefore, the purpose of this study was to explore the level of consensus among 15 midlevel organizational managers over the age of 30, employed at a mid-level managers’ position with a direct reporting line of 20 or more employees for a minimum of 2 years, possessing ...


Financial Viability Strategies For Leaders Of Small, Private, Nonprofit Universities, Elizabeth Ann Postlewaite Jan 2020

Financial Viability Strategies For Leaders Of Small, Private, Nonprofit Universities, Elizabeth Ann Postlewaite

Walden Dissertations and Doctoral Studies

The percentage of full-time college students decreased by 7% in the United Statesbetween 2010 and 2018. Modern university leaders confront difficult decisions regarding their institutions' future because of financial challenges related to reduced tuition revenue. Grounded in the theory of diffusion of innovations and the balanced scorecard, the purpose of this qualitative multiple case study was to explore strategies leaders of small, nonprofit, private universities use to remain financially viable in a highly competitive environment. The participants included 6 university leaders from 2 small, private, nonprofit universities in the Midwest and Mid-Atlantic regions of the United States who implemented successful ...


Expatriate-Teacher Turnover In The International School Industry Of China, Richard Ik Ihejieto Jan 2020

Expatriate-Teacher Turnover In The International School Industry Of China, Richard Ik Ihejieto

Walden Dissertations and Doctoral Studies

Expatriate-teacher turnover disrupts the social and academic lives of students in the international school industry of China. The human resource budgets of these schools are unsustainable and expatriate-teacher turnover significantly affects globalization and international businesses. The rate of expatriate-teacher turnover in the international school industry of China, which results in financial losses and creates anxiety for the students, necessitated an examination of expatriate-teacher turnover in the international school industry of China. This qualitative descriptive phenomenological study of expatriate-teacher turnover in the international school industry of China, was framed by the concepts of the internationalized schools in China and teacher turnover ...


Rational Choice Theory For Financial Strategy In Rural Michigan Community Colleges, Nicholas John Brege Jan 2019

Rational Choice Theory For Financial Strategy In Rural Michigan Community Colleges, Nicholas John Brege

Walden Dissertations and Doctoral Studies

Since 2011, drastic declines in tuition revenue for many rural community colleges have hindered institutional budgets and have been the primary driver for the financial strategy decisions made by college leaders. Recent declines in revenue for rural community colleges have created a constrained fiscal environment causing college leaders to increase focus on internal operations. The aim of this research was to expand the understanding of how management decisions influence tuition revenue when demand fluctuates. Data from multiple archival sources including several national and state statistical databases were used. This study used a multiple regression analysis to investigate the relationships between ...


Information Sources That Influence The Financial Literacy Of Puerto Rican College Students, Enid Alvarez Jan 2019

Information Sources That Influence The Financial Literacy Of Puerto Rican College Students, Enid Alvarez

Walden Dissertations and Doctoral Studies

Researchers agree that Puerto Ricans lack basic financial knowledge that would allow them to participate in the financial system actively. However, the literature did not provide any data about the knowledge transmission practices that Puerto Ricans use to gather and transmit financial knowledge. As a result, there was a limited understanding of the social learning processes used by Puerto Rican college students to make financial decisions. Using consumer socialization and family financial socialization models as the theoretical framework, the purpose of this quantitative, nonexperimental study was to identify the information sources that Puerto Ricans use to gather financial knowledge. A ...


Strategies Of Competitive Advantage For Small Businesses In The Service Industry, Lakeshia Marie Gardner Jan 2019

Strategies Of Competitive Advantage For Small Businesses In The Service Industry, Lakeshia Marie Gardner

Walden Dissertations and Doctoral Studies

Small business owners play a leading role in the United States economy by creating jobs. However, small businesses have a high failure rate, with approximately 50% going out of business during the first 5 years. The purpose of this multiple case study was to explore the competitive advantage strategies that owners of small businesses used to sustain their businesses longer than the first 5 years. A sample of 6 small service industry business owners in Houston, TX that have been in business for 5 years or more participated in semistructured interviews. Additional data were collected from company documents and the ...


Employing Persons With Disabilities In Madagascar, Lila Hanitra Ratsifandrihamanana Jan 2019

Employing Persons With Disabilities In Madagascar, Lila Hanitra Ratsifandrihamanana

Walden Dissertations and Doctoral Studies

In Madagascar, the barriers to persons with disabilities' employability are multifaceted and relate to accessibility, funding, attitudes, and policies. Managers lack knowledge on disability and still perceive disabled persons as incompetent and associate them with costly accommodation needs. The purpose of this qualitative case study was to examine the management strategies and leadership styles that managers could use to enhance the employability chances of persons with disabilities. The conceptual framework featured the concepts of empowerment, employability, disability identity, and relevant transformational leadership theories. Semistructured interviews were conducted with 28 managers in private companies, institutions, cooperatives, and organizations in 3 regions ...


Strategies To Obtain Loans For Black-Owned Small Businesses, Trenessa Baker Jan 2019

Strategies To Obtain Loans For Black-Owned Small Businesses, Trenessa Baker

Walden Dissertations and Doctoral Studies

Less than 30% of Black business owners successfully obtain small business loans to sustain their businesses longer than 5 years when compared to evidence that shows that more than 65% of White small business owners obtain small business loans to sustain their businesses longer than 5 years. The purpose of this multiple case study was to explore the experiences of 3 Black owners of small businesses who successfully obtained small business loans and maintained operations longer than 5 years in the Research Triangle Park area of North Carolina. The conceptual framework for this study was systems theory and contingency theory ...


Enhancing The Competitive Advantage Of U.S. Corporations By Incorporating A Foreign Trade Zones Strategy, Dino Adolfo Scott Jan 2019

Enhancing The Competitive Advantage Of U.S. Corporations By Incorporating A Foreign Trade Zones Strategy, Dino Adolfo Scott

Walden Dissertations and Doctoral Studies

Some leaders of U.S. companies fail to implement proper decision-making strategies to enact and execute strategies to realize the benefits provided by a foreign trade zone (FTZ). The purpose of this qualitative case study was to explore and to identify the proper decision-making strategies used in successfully implementing a FTZ. The target population consisted of 5 leaders, including a senior leader, a supply chain manager, and 3 department managers of a company located in the midwestern region of the United States that successfully implemented a FTZ. Porter's competitive advantage theory was the conceptual framework used for the study ...


Strategies To Diversify Funding Sources In Nonprofit Organizations, Alan Lee Gunnerson Jan 2019

Strategies To Diversify Funding Sources In Nonprofit Organizations, Alan Lee Gunnerson

Walden Dissertations and Doctoral Studies

Although nonprofit organization (NPO) leaders play crucial roles in society, financial distress and vulnerability are common for many NPO leaders, with some NPOs closing as a result of these conditions. The purpose of this single-case study was to explore the diversification strategies used by 10 leaders and senior staff of an NPO in the mid-Atlantic region of the United States through the conceptual lens of Markowitz's modern portfolio theory. Data were collected through in-depth semistructured interviews and analysis of organizational documents, internal archival data, social media, literature, and online databases. Through thematic analysis, 7 revenue diversification themes emerged: adding ...


Strategies For Reducing Voluntary Employee Turnover In Public Schools, Peggy Teresa Proctor-Matos Jan 2019

Strategies For Reducing Voluntary Employee Turnover In Public Schools, Peggy Teresa Proctor-Matos

Walden Dissertations and Doctoral Studies

The oversight of systematic approaches to reducing voluntary employee turnover decreases educational institutions’ budgets and performance. In the United States, public schools spend over $2.22 billion annually in voluntary employee turnover costs. The purpose of this qualitative single case study was to explore strategies public school leaders use to reduce voluntary employee turnover. The population consisted of 3 leaders from 1 public school located in Georgia, with successful experience reducing voluntary employee turnover. The conceptual framework for this study was grounded in Vroom’s expectancy theory. The data collection process included semistructured interviews and organizational documents and artifacts. Data ...


Manufacturing Companies' Strategies To Mitigate Supply Chain Disruptions, Vanessa Kaye Benton Jan 2019

Manufacturing Companies' Strategies To Mitigate Supply Chain Disruptions, Vanessa Kaye Benton

Walden Dissertations and Doctoral Studies

Supply chains have become increasingly unstable due to unanticipated disruptive events, which undermines a firm's capacity to achieve a competitive market advantage and increase profitability. The disruption of a supply chain is essential to supply chain managers, as the interruption can be expensive, and the goods and services lost can negatively affect the entire supply chain. The purpose of this qualitative multiple case study was to explore strategies that manufacturing firm managers use to mitigate supply chain disruptions to remain profitable. The population consisted of 4 supply chain managers from 2 manufacturing firms located in the southern region of ...


Employee Resistance To Disruptive Technological Change In Higher Education, Barbara Ann Miller Jan 2019

Employee Resistance To Disruptive Technological Change In Higher Education, Barbara Ann Miller

Walden Dissertations and Doctoral Studies

Employees can be resistant to work-based change, specifically when the change is due to disruptive or new technology. The purpose of this descriptive phenomenological study was to explore the lived experiences of 20 Swiss-based educational employees adapting to online technologies introduced in their workplaces. Disruptive innovation theory provided the conceptual framework for the study. Data were collected using semistructured interviews with 20 purposely selected participants from 3 Swiss-based higher education campuses. The modified Van Kaam method was used to organize and analyze the data. Four themes from participants' responses were identified: educational employees are not resistant to technology-based change, educational ...