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Education Commons

Open Access. Powered by Scholars. Published by Universities.®

Theses/Dissertations

Physical Sciences and Mathematics

Dissertations

Western Michigan University

2006

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Retaining Information Technology Employees In Higher Education, Mary Holmes Dec 2006

Retaining Information Technology Employees In Higher Education, Mary Holmes

Dissertations

The retention of qualified Information Technology (IT) employees is at an all time low within higher education institutions. IT personnel are essential for higher education institutions to effectively integrate technology into their educational programs. These IT employees contribute to their institution's teaching/learning mission, while simultaneously supporting complex and highly visible administrative operations. Yet, all previous research regarding IT employee retention issues had only been conducted within corporate settings.

To examine factors related to IT employees' retention within public higher education, an internet-based study was sent to IT employees in all four-year public universities throughout Michigan. The survey included questions within …