Education Commons^™

Leading Change: A Case Study Of A Transparent, Scaffolded Process For Rebalancing Workloads Across Liaisons, Carolyn Schubert

Libraries

Campus and internal position reorganizations changes had created significant imbalances across workloads of liaison librarians. Some people were experiencing burnout, some were feeling unengaged due to underutilization. To build buy-in for the change process and ultimate change decisions, the interim Director developed a multi-step process for scaffolding change and creating transparency across the decision points. Working within the constraints of existing personnel, we had to be creative. The presentation will describe the techniques the interim Director used to identify the problem, facilitate open communication, and engage shared leadership to resolve the imbalances.