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The Influence Of Employee Engagement On Discretionary Effort And Job Performance In The Cruise Line Customer Contact Center Workplace, Stephen B. Rodoquino Iii
The Influence Of Employee Engagement On Discretionary Effort And Job Performance In The Cruise Line Customer Contact Center Workplace, Stephen B. Rodoquino Iii
FIU Electronic Theses and Dissertations
This nonexperimental, correlational study examined the relation among job fit,
psychological climate, and employee engagement and discretionary effort and job
performance. An Internet-based self-report survey was administered to a sample of 307
cruise line customer contact center reservation agents. The research hypotheses were
evaluated using correlational and hierarchical regression analytic procedures.
Job fit and psychological climate were linked positively and significantly with
employee engagement and employee engagement accounted for significant variance in
both discretionary effort and job performance. In evaluating the discretionary effort
conceptual model, after statistically controlling for gender, ethnicity and amount of job
experience, the results of the …
Workplace Incivility Toward Individuals With Disabilities, Secure Attachment Style, And Mental Health: Focus On Mediator And Moderator Effects, Mia Heikkila
FIU Electronic Theses and Dissertations
Despite the value of workplace civility, civility has been replaced by social exchanges that include statements and behaviors deemed largely unacceptable and undeniably rude. One type of rude behavior that appears innocuous is called workplace incivility, yet incivility disturbs efficient functioning among employees, intensifies work stress, and poses a grave financial hazard to an organization. Literature expressly on incivility toward individuals with disabilities is virtually non-existent, although emerging literature reveals that employees with disabilities are at a greater risk of experiencing workplace mistreatment vis-à-vis employees without disabilities. This quantitative study investigated the role of workplace incivility with respect to individuals …
#Fomo: How The Fear Of Missing Out Drives Consumer Purchase Decisions, Michelle Van Solt
#Fomo: How The Fear Of Missing Out Drives Consumer Purchase Decisions, Michelle Van Solt
FIU Electronic Theses and Dissertations
This research focuses on consumers’ experiential purchase decisions motivated by the fear of missing out (FOMO). I propose that consumers are more likely to attend an event when individuals with whom they have strong (weak) interpersonal ties will be present, because consumers will experience higher (lower) levels of FOMO. The results of one qualitative and four quantitative studies, including a behavioral study, demonstrate that purchase intent is higher when participants imagine that their close friends (i.e., strong ties) will attend, an effect mediated by FOMO and anticipated regret. Furthermore, the type of experience (i.e., ordinary, extraordinary) moderates the relationship of …
The Validity And Reliability Of An Adapted Problem-Solving Inventory (Psi): The Exploration Of Paradoxical Problem-Solving As A Means To Manage Organizational Conflict, Salma A. Hadeed
FIU Electronic Theses and Dissertations
This mixed method research was used to develop and validate an adapted survey that incorporates the paradoxical problem-solving concept under the context of social conflict theory, and to provide employees and employers more creative techniques to manage organizational conflict. One aspect of social conflict theory, problem-solving theory, focused on how individuals respond when confronted with unfamiliar tasks (Newell, Shaw & Simon, 1958a).
A concurrent mixed methods design was used to determine validity and reliability evidence. This study consisted of four phases. Phase one was a qualitative phase that utilized 11 experts, examining for validity evidence of test content. Phase two …