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Graduate Student Perceptions Of Support Services In Online Degree Programs, Lydia Karakolidis Cross

Electronic Theses and Dissertations

Increasing enrollments of online students has impacted higher education institutions over the last twenty years. While much of the research related to online learning has focused on instructional design and student persistence variables, the role of student support services is a needed area of research. This study set out to evaluate online graduate students’ perceptions of their satisfaction and importance in three student support service areas: enrollment services, academic services, and student services at one public, four-year institution in southeastern Georgia. Findings from this quantitative study indicated satisfied online graduate students in a majority of the areas, with mean difference …