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Full-Text Articles in Education
How To Attract The Library Visitors? The Role Of Csr At The Library, Library Image, Customer Value, And Loyalty To The Library: Evidence From Indonesia, Sri Hartini, Masmira Kurniawati, Jovi Sulistiawan, Muhammad Ihwanudin
How To Attract The Library Visitors? The Role Of Csr At The Library, Library Image, Customer Value, And Loyalty To The Library: Evidence From Indonesia, Sri Hartini, Masmira Kurniawati, Jovi Sulistiawan, Muhammad Ihwanudin
Library Philosophy and Practice (e-journal)
This study focuses on the impact of CSR on the library’s performance in collaboration with CSR programs. Using the purposive sampling method, the sample was 350 library service users in Indonesia. Data was collected through a Google Form questionnaire distributed on social media. SEM-PLS was used to analyze five hypotheses, which were accepted. This study indicates that CSR in the library is significantly positively related to library image, customer value, and loyalty. In addition, library image and customer value are positively related to library visitor loyalty. Currently, the social responsibility literature is only limited to the customer perspective, and not …
Swallowing An Elephant, Michiel E. Moll
Swallowing An Elephant, Michiel E. Moll
Michiel E Moll
Predating the major higher education mergers, the Cape Technikon Library Service was faced with the incorporation of the Mowbray College of Education and Boland College of Education libraries in 2000. The actual stock of these two libraries was larger than that of the Technikon, and in addition, an institution that had a monolithic library structure was suddenly faced with coping with a more dispersed structure. Both Mowbray and Boland College (which was at Wellington, some 65 km away) were functioning libraries and the challenges were therefore to maintain functionality while changing and to keep the best from each library while …