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Strategic Management Policy

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2008

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Full-Text Articles in Education

Enhanced User Experiences Through Relationship Management, Michiel E. Moll Dec 2007

Enhanced User Experiences Through Relationship Management, Michiel E. Moll

Michiel E Moll

Within libraries the need to be able to relate clearly to the customer and their needs is paramount. Although Customer Relationship management software does exist, fundamentals underlying the philosophy need to be in place first. For this librarians need to use three principles that are expressed as: 1. Be yourself, 2: Integrate as a team, 3: Go boldly!.