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Tqm In Higher Education: A Preliminary Look At Ten Boston Area Institutions, David H. Entin

New England Resource Center for Higher Education Publications

Total Quality Management (TQM) is an important movement that has gained increasing interest and application in higher education over the past two years. Most literature on the subject has focused on initial successful implementation in a few model institutions. This study examines ten varied colleges and universities in the greater Boston area.

The key TQM advocates at the schools are primarily senior business affairs administrators and faculty leaders in the business administration/management departments. Consequently these are the primary units implementing total quality management. Primary skepticism and opposition is typically found on the academic side of the enterprise. Interest and training …