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Return On Effectiveness (Roe): A Working Model For Measuring Effectiveness Of Service Training, Raman Attri

Raman K. Attri

A service company selling and repairing complex hardware is always tightly pressed to reduce the labor hours of its service engineers in the filed to reduce cost of service and to keep the profit margins on contracts high. Such companies relies highly on intensive technical training for such engineers to enable them right field skills, improving their performance and addressing the areas of high cost of service. It is very important for such high capital companies to look into ROI of the training and to frame a metric by which business results can be related with investment on the training …