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Pemetaan Profil Pasien/Klien Rumah Sakit Umumdaerah (Rsud) Kota X Menggunakan Net Promoter Score, Elsa Roselina

Jurnal Vokasi Indonesia

Regional General Hospital City X is the only government-owned hospitals of city X, had some vision including provide excellent service quality plenary to the whole society. Net Promoter Score (NPS) is a tool and concept of customer satisfaction, which through NPS companies can see their performance according to the customer's perspective. This study aimed to obtain consumer profiles and identify strengths and weaknesses in the service of the Regional General Hospital City X based on the perception of consumers. This study used a quantitative approach with survey method. Data captured in one shoot measurement from August until September 2015. Instruments …