Technology and Innovation Commons^™

Cognitive Load In Law Enforcement Decision Support Systems: A Human-Centered Evaluation Of Traditional And Ai-Enhanced Mdts, Benjamin Burchfield

Dissertations

This dissertation investigates the cognitive and usability associations of mobile data terminal (MDT) systems used by law enforcement officers during routine operational tasks. Grounded in Cognitive Load Theory (CLT), Human-Computer Interaction (HCI), and the Technology Acceptance Model (TAM), the research examines how MDT interface design and interaction methods including AI-enhanced and speech-enabled interfaces are associated with perceived cognitive workload, technology acceptance, and operational performance during simulated traffic stop scenarios. Using a framed field experiment with active law enforcement officers, the study evaluates relationships among user experience, perceived cognitive load, task performance, and officers’ willingness to adopt MDT technologies.

Assessing The Viability Of Cryptocurrency As A Payment Method: A Consumer Perspective, Aadavan Dharumaiyan

Dissertations

The problem addressed in this study was the limited mainstream adoption of cryptocurrencies for daily retail transactions despite continued technological advancement and increasing institutional interest. The purpose of this qualitative study, grounded in Husserlian descriptive phenomenology, was to explore the perceptual and behavioral factors influencing this adoption gap. Participants were recruited using snowball sampling, resulting in eight participants divided into two cohorts: active cryptocurrency payment users (Cohort 1, n = 2) and cryptocurrency holders who did not use cryptocurrencies for payments (Cohort 2, n = 6). Data were analyzed using the Moustakas phenomenological approach to identify patterns in participant experiences. …

The Digital Divide And Participation In Financial Services: A Self-Determination Theory Perspective, Melissa A. Cunningham-Sereque

Dissertations

The global financial technology (FinTech) market reached nearly $395 billion in 2025 and is projected to surpass $1 trillion within the next decade (Fortune Business Insights, 2025). As digital technologies become increasingly embedded in banking and financial services, this dissertation responds to calls within the Information Systems (IS) discipline to better understand digital access, inclusion, and participation in financial systems (PFS). Drawing on Conservation of Resources (COR) Theory, this study used prominent dimensions from extant digital divide literature to build a digital resource domain consisting of connectability, affordability, usability, mentality, and skill. These dimensions are proposed to influence intrinsic motivation, …

Factors That Affect African American Representation In Cybersecurity Academic Programs In The United States, Damon Walker

Dissertations

The U.S. cybersecurity workforce continues to experience a critical talent shortage alongside persistent inequities in racial representation, particularly at the faculty level within higher education. This mixed-methods dissertation examines African American representation among faculty in cybersecurity academic programs designated by the National Centers of Academic Excellence in Cybersecurity (NCAE-C) and investigates the factors that influence recruitment, retention, and advancement. Grounded in a transformative research framework, the study integrates quantitative analysis of national institutional data with qualitative interviews to illuminate structural patterns and lived experiences shaping representation.

Quantitative findings revealed pronounced underrepresentation: African American faculty comprise 2.57% (130 of 5,051) of …

A Capability Maturity Model For Artificial Intelligence Integration In Supply Chain Management, Lordt Becklines

Dissertations

Artificial Intelligence (AI) is transforming Supply Chain Management (SCM), yet many organizations struggle to assess their readiness for AI adoption and to understand how AI capabilities develop across maturity stages. This dissertation addresses this gap by developing a Capability Maturity Model (CMM) for AI integration in SCM, grounded in Organizational Information Processing Theory (OIPT), the Resource-Based View, and related capability frameworks. The model provides a structured approach for evaluating an organization's information-processing requirements, resource configurations, and alignment needed for effective AI-enabled supply chain operations.

Using a design science research approach, the AI-SCM CMM and its associated assessment instrument were derived …

Evolution Of A New Strategic Orientation In The Ai Era: Exploring The Determinants Of Ai Orientation, Sreelakshmy Geethakumari

Dissertations

The field of AI has undergone significant evolution over the past few decades. While AI is heralded as one of the most transformative technologies, scholars caution that its strategic impact may still not be fully realized. Given the strategic importance of AI in today's firms, it is essential to consider AI as a strategic orientation and understand its determinants in detail. Our study examines AI Orientation, defined as a firm's deliberate application of AI technologies to achieve its strategic objectives. Drawing on multiple theoretical perspectives, this study investigates the determinants that shape a firm’s AI orientation. This study employs a …

The Impact Of Culture And Language On Internal Communication And Patient Care In Small To Medium-Sized Black Immigrant-Owned Healthcare Practices In Texas., Chisom Nwosu

Dissertations

This qualitative phenomenological study explored how cultural competency in small to medium-sized Black immigrant-owned healthcare practices in Texas affects internal communication and patient care. Through semi-structured interviews with nine clinical and administrative leaders in Dallas and Houston, five themes emerged: culturally competent leadership, intentional communication structures, language and interpretation practices, patient-centered cultural sensitivity, and the use of technology for adaptation. Findings suggest that culturally aware leadership and inclusive communication strategies foster team cohesion and improve patient trust and care. Participants reported adapting workflows to meet religious, language, and communication needs through human and technological tools. The study underscores embedding cultural …

Guardrails For Growth: Governing Open-Source Software Risk In Healthtech Startups, Tonya Humphrey

Dissertations

This dissertation investigates how healthcare software startups manage the risks associated with open-source software (OSS) use. Using a qualitative multi-site case study approach and thematic analysis, the study draws insights from interviews with developers, security professionals, and technology leaders in early-stage healthtech companies. Six key themes emerged: Strategic Governance and Oversight, Security and Compliance Practices, Operational Foundations and Standards, Risk Awareness and Technical Due Diligence, Technology Choices and Ecosystem Tools, and People and Culture. The findings reveal that, even in resource-constrained environments, effective OSS risk management is possible through lightweight governance, automation, and shared cultural responsibility. Practical implications include guidance …

Unleashing Excellence: Strengthening It Leaders Through Executive Coaching, Tonya S. Rivers

Dissertations

This paper explores the impact of executive coaching on Information Technology (IT) leaders. Many organizations across different industries lack strong leadership, as exposed by COVID-19. Companies aim to keep exceptional leaders and establish upbeat workplaces to achieve success. Although previous research has examined leadership effectiveness, it is still unclear how best to manage employees' perceptions of effective leadership. The goal of this research is to provide new insights into what can improve perceptions of leadership effectiveness. I explored the role executive leadership coaching has on managers working in the Information Technology (IT) field. Current literature often mentions the need for …

Enhancing Interoperability In Geospatial Analytics Systems: Navigating Diverse Standards For Optimal Data Integrity, Justin W. Bennett

Dissertations

In this study, we explore the domain of geospatial analytics, focusing on how different geographic information systems (GIS) and technology solutions can better communicate and maximize interoperability. Central to our study is the impact of this interoperability on data integrity, which is critical for accurate decision-making in domains like urban planning, environmental management, and national security. Accurate decision-making requires modeling ecosystems that are easy to comprehend and are often intricate due to their physical or artificial nature and the diversity of geospatial parameters; therefore, it is essential to gather a comprehensive array of spatial and temporal measurements. We examine the …

Skip-Level Meetings: Perspectives Of Skipped First-Tier U.S. Tech Leaders, Samuel Blacher

Dissertations

Although significant research exists on numerous intersecting theories, such as adaptive leadership, leadership communication, and employee voice, and although they are discussed in business publications and widely yet inconsistently implemented in industry, skip-level meetings are little scholarly studied. Such meetings offer benefits for employees, direct (skipped) managers, and skip-level leaders, and through them, to organizations, yet they also hold risks and pitfalls, and are influenced by various contextual factors, such as stakeholders’ national culture and age. This exploratory qualitative study employed elements of interpretive phenomenology, followed by thematic analysis, to examine the experiences, perceptions, and emotions of a diverse set …

Organizational Control And Technological Capabilities: The Moderating Role Of Family Influence On The Firm, Sean Leahy

Dissertations

This dissertation examines the influence of organizational controls on technological capabilities in privately owned U.S. corporations, with a specific focus on family-owned businesses. The primary objective of the study was to investigate how formal controls (process and outcome) and clan controls (informal practices) impact technological innovation and competence. Using a quantitative approach, data were collected from 177 individuals and analyzed through partial least squares structural equation modeling (PLS-SEM) path analysis. The findings indicate a significant relationship between formal controls and technological capabilities. However, the interaction of family influence on this dynamic was not supported. Results also revealed a robust association …

Utilizing New Technologies To Measure Therapy Effectiveness For Mental And Physical Health, Jonathan Ossie

Dissertations

Mental health is quickly becoming a major policy concern, with recent data reporting increasing and disproportionately worse mental health outcomes, including anxiety, depression, increased substance abuse, and elevated suicidal ideation. One specific population that is especially high risk for these issues is the military community because military conflict, deployment stressors, and combat exposure contribute to the risk of mental health problems.

Although several pharmacological approaches have been employed to combat this epidemic, their efficacy is mixed at best, which has led to novel nonpharmacological approaches. One such approach is Operation Surf, a nonprofit that provides nature-based programs advocating the restorative …

Transportation Managers’ Perceptions Of The Diffusion Of Innovation Within Logistics Clusters, Stephen Mcdonald Puryear

Dissertations

The human capital capacity for innovation is crucial for business success. Cluster theory posits that this capacity for innovation is enhanced by industrial clustering geographic proximity. The innovative capacity is expected to be facilitated by institutions for collaboration, informal knowledge flow, short feedback loops, and collective action regimes. Research on logistics clustering has supported this supposition. Still, no research has explicitly examined whether being physically located in a logistics cluster enhances a company’s human capital capacity for innovation.

This study uses the Interpretive Phenomenological Analysis (IPA) approach to determine the innovative operational processes involved in the diffusion of innovation within …

A Digital Leadership Lens For A Physical World: Digital Transformation Levers Of Control For Incumbent Companies, Michael J. Seals

Dissertations

A new wave of advanced technologies is disrupting companies of all types and transforming business models within every industry. Long-standing industrial firms that rose to prominence in a pre-digital economy are particularly vulnerable. Prevailing views suggest these companies (hereafter referred to as incumbents) must reimagine their value propositions and transform themselves by leveraging today’s advanced technologies. The opportunities provided by these advanced technologies will significantly affect incumbents whether they participate or not. The pursuit of these opportunities, commonly referred to as digital transformation (DX), is the focus of our research.

Traditional technology-enabled business endeavors creating incremental operational improvements fell within …

Factors Influencing The Adoption Of Smart-Home Appliances: Users' Perspectives, Prakash Shahi

Dissertations

Smart appliances will be a significant part of the annual $300 billion smart-home market by 2025. Their use is expected to grow at a compounded annual growth rate of 31% for the foreseeable future. Currently, 12-16% of households use smart-home products in the U.S., including thermostats, TVs, refrigerators, coffee machines, garage door openers, and vision-equipped doorbells. Smart appliances provide significant benefits to us over traditional appliances. Smart appliances simplify our lives by automating various tasks in our homes and allowing us to monitor and control them remotely from our offices, grocery stores, and wherever we may be.

Despite the usefulness …

Learning To Fly: The Impact Of Project-Based Learning On Development Of The 4cs In The Elementary Grades, Deborah Francois

Dissertations

Purpose: The purpose of this qualitative phenomenological study was to investigate the impact of project-based learning on K-5 students’ development of the 4Cs (Critical Thinking, Communication, Creativity, Collaboration) as perceived by elementary charter school teachers.

Methodology: A phenomenological design was selected to address the research questions for this study. Through purposeful sampling, 12 charter elementary teachers who met a pre-determined set of criteria (including the routine integration of project-based learning within their instructional programs) were selected to participate in virtual, semi-structured interviews. All teachers were employed by charter schools located in six counties within California. The interviews were conducted using …

Digital Equity: Difficulties Of Implementing The 1:1 Computing Initiative In Low-Income Areas, Demetric D. Williams

Dissertations

Successful One-to-One Computing Initiative implementation requires educators to communicate and collaborate effectively with everyone in the learning community. However, other factors such as teacher’s professional development, student’s perception, and parent’s perception often affect the implementation of the One-to-One Computing Initiative. School districts, which serve low-income areas in Mississippi, have difficulties ensuring students and communities have access to the information technology they need to participate outside the school setting. The concept is often called digital equity. However, when officials do not address the capacity, there is a vital threat to the participants’ civic, cultural, employment, lifelong learning, and access to essential …

How Are Intrapreneurs Successful In Product Development? A Study Of Intrapreneurs In Established Firms, Christopher Johnson

Dissertations

The term Intrapreneur dates to the 1980s and refers to an entrepreneurial thinking employee within an established organization who thinks across the boundaries of organization units. Due to business competition and the pace of innovation, large firms rely on intrapreneurs to lead process improvements, incremental innovations, new product development, or vertical technology development. These individuals often lead activities positioning the firm to innovate and differentiate from the business competition. Despite the need for firms to turn to the front-line intrapreneurs to reinvigorate the business, it is still unclear what separates the successful intrapreneurs from the unsuccessful. This study contributes to …

Excelling In Telework: A Delphi Study, Ashley Carlin Smith

Dissertations

Purpose: The purpose of this Delphi study was to determine the factors IT management experts identify as necessary for healthcare employees to reach positive decision outcomes in virtual workplaces, to rate the importance of the identified factors, and to determine the practices IT management experts recommend for implementation for the five most important factors. Methodology: This study used a Delphi method that consisted of three rounds to collect data from 15 IT management professionals who are experts in leading virtual teams at Southern California hospitals. In Round 1, participants were asked to identify the factors healthcare employees need to reach …

Institutional Satisfaction With Online Program Management (Opm) Providers, Michael Graham

Dissertations

Abstract

The online program management (OPM) industry is a multibillion-dollar business that works with the higher education industry. Once primarily a tuition revenue share model that marketed and enrolled new programs for institutions, the OPM business is evolving. Fee-for-service payments and services such as coaching and instructional design are now part of the OPM landscape. Although higher education institutions are spending billions of dollars, there has been very little academic research into this phenomenon. This study examines the satisfaction of higher education institutions with OPM providers. This quantitative study utilizes Oliver’s expectation confirmation theory to understand why institutions may be …

Managing Value Co-Creation Effectiveness Within The Healthcare Setting Of The Emirate Of Abu Dhabi: Patients’ Perspectives, Mariam Hamad Al Meraikhi

Dissertations

Value co-creation is an emerging trend in the healthcare context, a topic that is attracting increasing attention in modern healthcare settings as the emphasis shifts to encouraging patient engagement in care delivery. Value co-creation seems appropriate for the healthcare setting because of the intrinsic involvement of patients in activities associated with promoting and protecting their health. However, its application in healthcare is still evolving. This study develops a model of how various actors in healthcare delivery can collaborate to improve the delivery and quality of healthcare services. Deeper insights into how to achieve value co-creation in delivering care have received …

Factors Of Women-Founded High-Growth Technology Startup, Renee Gillard

Dissertations

Purpose: The purpose of this mixed-methods study was to identify and describe critical startup factors of high-growth technology startups as identified by women founders in Seattle, Washington.

Methodology: This mixed-method study identified and described 15 women founders of high-growth technology startups in Seattle. Participants were chosen based on specific criteria and recommendations of a sponsor and expert panel. Interviews were conducted with the participants and they completed an online survey.

Findings: Ten major findings emerged from the data. Founders fostered a strong network of professional and personal relationships to help develop and solidify their identity; they also …

The Influence Of An Electronic Attendance Monitoring System On Undergraduate Academic Success, Charles Childress

Dissertations

Investing in human capital development increases education levels, workplace skills, and boost individual abilities. Undergraduate students who attend class and perform well are more likely to get jobs, due to their development of workplace skills. State governments, as the funding bodies for public universities, are finding it beneficial to increase the number of college graduates because a citizenry that is prepared for the job market is ultimately good for the state. States recognize that an increase in education can produce job opportunities for citizens. University administrators can employ tactics to increase graduation rates, one of which is monitoring students’ class …

The Development Of Organizational Training: Identifying Generational Differences And Perceptions In Computerized Learning Systems In Government Organizations, Gregory Negron

Dissertations

Purpose: The purpose of this quantitative study was to determine the degree of effectiveness and preferences as it related to various computer-based training (CBT) and instructor-based training (IBT) types as perceived by baby boomer, Generation X, and millennial generational Space and Naval Warfare Systems Center Pacific (SSC Pacific) employees based in San Diego, California, as measured by the Northern Virginia Community College (NVCC) Extended Learning Institute Survey.

Methodology: The study used a descriptive, causal-comparative research design. A survey was administered to collect demographic data and responses that described and determined the degree of difference and effectiveness for various CBT types …

A Mixed-Methods Study: Self-Efficacy And Barriers To Participation In Workplace Wellness Programs, Massiel Perez-Calhoon

Dissertations

America needs a healthy workforce to sustain the country. The scourge of obesity continues to plague Americans despite government initiatives such as the Affordable Care Act and wellness programs in the workplace to combat this epidemic. However, despite initiatives to make America healthy, barriers continued to impede the nation’s health. Lack of awareness and sensitivity to what motivates individual participants versus group participants built formidable barriers to accessing all workplace employees equitably. The purpose of this study was twofold. First, the intent of this study was to explore the relationship between self-efficacy and the impact on participation and engagement when …

A Delphi Study: Identifying Practices Used To Build Cohesive Teams In A Virtual Setting, Barbara Thiss

Dissertations

The purpose of this Delphi study was to identify practices used to build cohesive teams in a virtual setting and to determine whether the practices were task-oriented or social-oriented. Organizations are challenged to remain competitive in a rapidly changing climate. Leaders in business, education, manufacturing, healthcare and nonprofit organizations look for answers to the economic, environmental, competitive and technological issues they face. Greater utilization of teams in organizations provides a better response to competitive forces, mines greater efficiencies from existing resources, and offers an ability to produce better results. Carron, Widmeyer and Brawley’s (1985) study on cohesion found a significant …

Meaning-Centered Leadership: How Exemplary Technology Leaders Create Organizational Meaning, Ed Jackson

Dissertations

ABSTRACT Meaning-Centered Leadership: How Exemplary Technology Leaders Create Organizational Meaning by Ed Jackson Purpose: The purpose of this mixed-methods case study was to identify and describe the behaviors that exemplary technology leaders use to create personal and organizational meaning for themselves and their followers through character, vision, relationships, wisdom, and inspiration. It was also the purpose of this research to identify how followers perceive that the behaviors related to character, vision, relationships, wisdom, and inspiration help to create personal and organizational meaning. Methodology: This research looked at leadership through the lens of meaning making. Current leadership trends, which are driven …

A Qualitative Exploration Of The Workplace Culture Of Women In Information Technology Careers, Andrea Hemphill-Merrills

Dissertations

The information technology (IT) industry is one of the fastest growing industries in the United States. According to the U.S, Department of Labor and Statistics (2015), employment opportunities are it is projected to grow by 12 percent from 2014 to 2024. While the number of employed women have increased, this has not been the case in the IT industry where the number of women has been in consistent decline since 1991. In order for the U.S. to be able to fill the demand for IT professionals, it must have access to a talent pool that includes women. There are many …

An Investigation Of Teacher Evaluation Systems And How They Can Be Transformed To Improve Teaching And Learning: A Change Leadership Plan, Kelly O'Brien

Dissertations

Numerous states have contributed to the overhaul of teacher evaluation systems by imposing mandatory guidelines for the development of new measures. The purpose of this Change Leadership plan was to build upon my research “Principal Perspectives on the Current State of the Art of Teacher Evaluations: A Program Evaluation” which revealed a need to investigate how teacher evaluation systems could be transformed by integrating technology to streamline the process and thus improve teaching and learning. Therefore, this Change Leadership plan aimed to address two important questions. How is technology being used within current teacher evaluation systems? Within current teacher evaluation …