Management Information Systems Commons^™

Seeking Guidance For Firms’ It Infrastructure Decisions: Twoempirical Studies, Jacob Yates

Graduate Theses and Dissertations

This dissertation explores the complexities of firms' IT infrastructure resource allocation decisions through two essays. The research utilizes extensive datasets and advanced statistical methods to provide nuanced insights into strategic IT decisions. Essay one examines the performance implications of mirroring the IT infrastructure resource allocation decisions of various leading firms, including leading IT firms (identified by InformationWeek), industry firms (based on performance), and business strategy firms (based on performance) through the lens of mimetic isomorphism. Findings indicate that lower IT infrastructure intensity generally leads to higher future performance, suggesting IT infrastructure could also be viewed as an expense (whereas prior …

Assessing Employees’ Cybersecurity Attitude Based On Working And Cybersecurity Threat Experience, Norshima Humaidi, Melissa Shahrom

The African Journal of Information Systems

Many cybersecurity problems are caused by human error, which is a worry in the commercial sector. Due to their attitude towards cybersecurity, many employees in the firm do not work in a way that safeguards data. This study seeks to examine employees' cybersecurity attitudes with a focus on their work experience and exposure to cybersecurity threats. Data were gathered through a survey conducted in targeted business firms located in the Klang Valley area, Malaysia. Utilizing ANOVA and two-sample tests, the study analysed 245 data samples to evaluate the hypotheses. The results show significant distinctions in employees' cybersecurity attitudes in relation …

Examining The Influence Of Information Technology On Health Behaviors And Health Outcomes, Mohammad Moinul Islam Murad

Information Systems & Operations Management Dissertations - Archive

Information Technology (IT) has radically changed our daily lives and it has the potential to help us adopt healthy behaviors and improve health outcomes. This two-part study investigates the influence of IT on health behaviors in population health management. Crises lead to severe uncertainty, high-risk perceptions, and vulnerability among people. Crisis communication through social media platforms influences people to undertake recommended behaviors that mitigate crisis consequences. Political leaders utilize Twitter to deliver crisis messages that offer mental support and empower local communities to spawn resilience and adaptability with emergent collective behaviors necessary to respond to the crisis. The primary objective …

An Analysis Of The Microsoft 365 Cloud Migration Process, Its Alternatives, And Results, Curtis Barnes, Robert Houghton

Mountain Plains Journal of Business and Technology

This study follows the decision making process of comparing a traditional business software stack to cloud alternatives, comparing different cloud platforms, and planning a migration. It addresses specific workloads of an example company in the financial services industry and how the tools in a Microsoft 365 subscription support that work. The process of transferring an existing Exchange server and its users to Azure is thoroughly detailed, as is the logic behind certain crucial decisions that are part of that procedure. A calculation of real-world savings is also provided. The resulting paper is usable as both a reference and guide for …

It Usage In Auditing And The Impact Of Covid-19, Olivia Beechem

Undergraduate Theses

The COVID-19 pandemic has drastically changed the world as we know it, and the audit field is no exception. The transition for a majority of public accounting firms and their clients to remote work amidst a global pandemic sparked my interest in the already rapidly evolving field of audit IT usage, which continually affects audit quality and efficiency. My research expands on existing studies completed on this topic prior to COVID-19 and includes three main research objectives. First, my research examines the usage and perceived importance of common types of IT audit applications, such as CAATs and data analytics, as …

Traditional And Information Technology Anti-Corruption Strategies For Curbing The Public Sector Corruption In Developing Economies Of Sub-Saharan Africa: A Systematic Literature Review, Ibrahim Inuwa, Chidi G. Ononiwu

The African Journal of Information Systems

The pervasiveness of public sector corruption has been a major concern by successive governments and their citizenry. In order to curb such corruption, previous studies have focused on the anti-corruption strategies adopted by governments in isolation, but little or no study has focused on the interactions of the anti-corruption strategies. Using the concept-centric approach, we reviewed 91 studies systematically to understand the trends of government anti-corruption strategies. From the synthesized studies, we identified three dominant themes of anti-corruption strategies and their associated concepts. In addition, we also identified one dimension that captures information technology (IT) as a vehicle that enhances …

Idea Co-Creation On Social Media Platforms: Towards A Theory Of Social Ideation, Pratyush Bharati, Kui Du, Abhijit Chaudhury, Narendra M. Agrawal

Information Systems and Analytics Department Faculty Journal Articles

Innovation scholars have long been discussing social media as a rich source of information, knowledge, and new ideas, yet, whether or how social media can directly intervene with organizational ideation processes remains unclear. In this study, we investigate the impact of external and enterprise social media platforms on organizational ideation. Grounded in seventy-nine cases and adapting social capital theory in social media contexts, this study attempts to develop a theory of social ideation. Social ideation consists of social media-enabled mechanisms that generate social capital, enable multi-level social exchanges, foster idea co-creation activities such as idea sourcing, filtering, elaboration, and integration, …

Measuring And Unpacking Affective Polarization On Twitter: The Role Of Party And Gender In The 2018 Senate Races, Kevin Mentzer, Kate Fallon, Janet Prichard, David Yates

Information Systems and Analytics Department Faculty Journal Articles

This study examines how the Twittersphere talked about candidates running for the U.S senate in the 2018 congressional elections. We classify Twitter users as Liberal or Conservative to better understand how the two groups use social media during a major national political election. Using tweet sentiment, we assess how the Twittersphere felt about in-group party versus out-group party candidates. When we further break these findings down based on the candidates’ gender, we find that male senatorial candidates were talked about more positively than female candidates. We also find that Conservatives talked more positively about female Republican candidates than they did …

Interrelationship Between Librarians' Level Of Knowledge Of Information Technologies And Their Attitudes In Applying These Technologies In Libraries, Muhammad Ramzan Dr

Library Philosophy and Practice (e-journal)

The paper presents librarians’ attitudes toward information technology, their level of knowledge in IT, and their relationship with each other. Secondary data was collected through review of the relevant literature. Primary data was collected through a questionnaire survey of 244 librarians of libraries in Pakistan. The study revealed that awareness of the potential of IT, recency of attaining professional qualifications, and knowledge in IT had a significant relationship with librarians’ attitudes. The study also revealed that librarians’ level of knowledge in technology is a good predictor of their attitude toward application of information technology in libraries. Based on the findings, …

Blockchain Technology And The Current Discussion On Fraud, Linh Phan, Suhong Li, Kevin Mentzer

Information Systems and Analytics Department Faculty Journal Articles

Blockchain has received increased attention from both the academic and practitioner worlds. Numerous papers have been written on how blockchain works and its potential applications. However, few studies have focused on fraudulent activities on blockchain. The purpose of this study is to understand common issues and scams related to blockchain. A literature review was conducted to identify top security issues on blockchain. In addition, we collected tweets on blockchain fraud discussion from November 6, 2018 to December 31, 2008. The results of tweets analysis show that the most frequently mentioned words in tweets include scams, crypto/cryptocurrency, ICO, Bitcoin, Ethereum,combat/fight, Asia, …

Utilization Of Information Technology As Instructional Support In Higher Education – A Case Study, Linda C. Gordon, Erin Gratz, David Kung, Leeshawn Moore, Shelley G. Urbizagastegui

Communications of the IIMA

Despite significant increases in the growth of online education, a review of research reveals few studies of faculty perceptions of the use of technology in classrooms in higher education. Research can explore and illuminate how to bridge the gap between faculty perceptions and institutional goals and objectives for online programs. The study at hand presents the views of full-time and adjunct faculty across the colleges, both on- and off-campus, and the online community, at the University of La Verne, a private Tier II doctoral degree-granting institution located in Southern California.

Design Thinking: A Case Study Of Implementation Within The It Software Industry., Jean-Baptiste Liberge

Theses

In the global economy, competition and market pressures push the majority of company managers to drive with more efficiency by improving processes, optimizing performance and reducing costs. Companies are increasing shareholder value by improving cash flow' and cutting costs. How many cost savings can finance departments reproduce and for how long? Is this enough to lead their markets to deliver better services to their customers? Is it enough to build customer loyalty? The 11 industry fails to escape these constraints, operating in an intensely competitive market. To compete in this environment, companies need to face frequent new product launches and …

Strategic Analysis Of The Role Of Information Technology In Higher Education – A Kpi-Centric Model, Linda C. Gordon, Erin Gratz, David S. Kung, Harold Dyck, Frank Lin

Communications of the IIMA

The KPI-centric Strategic Model regarding the Role of Information Technology developed in this research is based on specific details from the University of La Verne’s participation in the 2014 Educause Center for Analysis and Research (ECAR) Study of Undergraduate Students and Information Technology as a benchmarking participant. It also draws on the experience and directions of other institutions such as California State University, University of California. As one of the participating 213 institutions, the University of La Verne’s undergraduate student responses generally mirror the majority view of students enrolled in all institutions of higher education in the United States surveyed …

Feasibility In Applying Agile Project Management Methodologies To Building Design And Construction Industry, Roy S. Moriel

Dissertations and Theses

During the past few decades, fundamental changes have taken place in project development, planning, and execution. This has taken form with embracing new techniques such as various agile project management methodologies to develop products, instead of using the traditional waterfall project management methodology commonly used today. Using agile has been very successful as a large portion of the IT world has integrated it within their companies. Unfortunately, professional fields such as the building design and construction industry have remained mostly with the traditional methods impacting the projects in terms of cost, scheduling, and other project elements that can benefit from …

How Multinational Corporations Use Information Technology To Manage Global Operations, Jonathan W. Whitaker, Peter Ekman, Steven M. Thompson

Management Faculty Publications

Despite a generally-acknowledged importance of information technology (IT) in enabling global strategy and a broad understanding of the manner in which IT enhances coordination and reduces cost, few studies have focused precisely on how multinational corporations (MNCs) use IT to facilitate globalization. To address this gap in the literature, we conduct a case study across four large MNCs, and use primary data to develop theoretical propositions on the characteristics of products, processes and customers that impact the ways in which MNCs use IT to manage their global operations.

An Empirical Investigation On Ceo Turnover In It Firms And Firm Performance, Peiqin Zhang, David Wierschem, Francis A. Mendez Mediavilla, Keejae P. Hong

Journal of International Technology and Information Management

Drawn upon upper echelon theory and organizational theory, this research proposes to examine the impact of CEO turnover in IT firms on firm performance in terms of both sustainable accounting performance and market performance. We find that CEO turnover is a significant determinant of firm performance, especially in IT firms. This paper contributes to the IS literature by investigating the CEO turnover impact in IT firms compared to other industries. This study also has practical implications by providing the guideline for IT firms on the CEO turnover policy. Such firms should place additional emphasis on their succession planning efforts.

An Investigation Of Socio-Technical Components Of Knowledge Management System (Kms) Usage, Noel Wint Jr.

CCAC Theses and Dissertations

Existing literature indicates that although both academics and practitioners recognize knowledge management (KM) as a source of competitive advantage, users are not always willing to use a knowledge management system (KMS). Because of the social nature of knowledge transfer, a KMS can be considered a socio-technical system. Many explanations have been presented for this failure to utilize the KMS. These explanations include a number of the socio-technical factors relating to people, processes, and technologies. While these factors may have significant explanatory power when examined independently, existing studies have not sufficiently addressed the interactions among all three socio-technical factors or their …

Patient Portals: Achieving Technology Acceptance And Meaningful Use In Independent Physician-Managed Practices, Kimberly W. Bartholomew

CCAC Theses and Dissertations

As the bulk of medical health records shift from paper-based file systems to electronic formats, the promise of the transformation process called healthcare reform included adding efficiencies to medical practice workflows, lower costs, improved quality of care and most important, and the freeing of patient information from traditional propriety silos. With this incoming largess of protected health information data now viewable through online patient portals, patients can be empowered to become educated and active in their own health care decisions, but only if they have admission to their information. A digital divide currently exists in many medical practices where only …

Understanding The Impact Of Hacker Innovation Upon Is Security Countermeasures, Sean M. Zadig

CCAC Theses and Dissertations

Hackers external to the organization continue to wreak havoc upon the information systems infrastructure of firms through breaches of security defenses, despite constant development of and continual investment in new IS security countermeasures by security professionals and vendors. These breaches are exceedingly costly and damaging to the affected organizations. The continued success of hackers in the face of massive amounts of security investments suggests that the defenders are losing and that the hackers can innovate at a much faster pace.

Underground hacker communities have been shown to be an environment where attackers can learn new techniques and share tools pertaining …

Information Technology Impacts On Firm Performance: An Extension Of Kohli And Devaraj (2003), Anand Jeyaraj, Rajiv Sabherwal

Management Information Systems Faculty Publications

Despite the importance of investing in information technology, research on business value of information technology (BVIT) shows contradictory results, raising questions about the reasons for divergence. Kohli and Devaraj (2003) provided valuable insights into this issue based on a meta-analysis of 66 BVIT studies. This paper extends Kohli and Devaraj by examining the influences on BVIT through a meta-analysis of 303 studies published between 1990 and 2013. We found that BVIT increases when the study does not consider IT investment, does not use profitability measure of value, and employs primary data sources, fewer IT-related antecedents, and larger sample size. Considerations …

It Transformation Decision Processes: A Conceptual Framework For Efficiency/Effectiveness Optimization, Jurgen Reiner, Volker Stix

Communications of the IIMA

Decision processes are complex managerial challenges for long-term information technology (IT) initiatives with an organization-wide scope (in short: IT transformations). Costs, benefits, and risks of such IT investments are hard to capture, and the dozens ofprescriptive methods proposed for IT project evaluation have proved to contribute little to solve the dilemma in practice. Thus, as opposed to continue the search for another prescriptive evaluation methodology, this paper follows a new approach: it targets the development of a conceptual framework that allows for the improved management of holistic IT decision processes - as opposed to cook-book approaches that attempt optimizing the …

Salesforce.Com, Sean Bielawski, Charles Kempe, Austin Mcdaniel, Adam Tate, Jeffrey S. Harrison

Robins Case Network

Innovation! One of the most innovative companies, and also one of the best companies to work for, is losing money. This case traces the meteoric rise of the number one customer relationship management service provider against huge rivals such as Microsoft and Oracle. Detail regarding their highly innovative Scrum system is provided, along with detail regarding their marketing approach. How can Salesforce.com regain profitability while continuing to grow in a highly competitive industry?

Designing An Effective Information Security Policy For Exceptional Situations In An Organization: An Experimental Study, George S. Antoniou

CCAC Theses and Dissertations

An increasing number of researchers are recognizing the importance of the role played by employees in maintaining the effectiveness of an information security policy. Currently, little research exists to validate the relationship between the actions (behaviors) taken by employees in response to exceptional situations (antecedents) regarding an organization’s information security policy, the impact (consequences) those actions have on an organization, and the motives that prompt those actions. When these exceptional situations occur, employees may feel compelled to engage in behaviors that violate the terms of an information security policy because strict compliance with the policy could cause the organization to …

Motivating The Solicited And Unsolicited Sharing Of Tacit Knowledge Through The Process Of Externalization, Sheila Yvonne Sorensen

CCAC Theses and Dissertations

While several U. S. firms have invested in Knowledge Management (KM) tools and software, it has become apparent that investments must be made in additional facets of KM, such as knowledge sharing (KS), thought by many researchers to be the most important component of KM. Of the two types of KS, explicit and tacit, the sharing of tacit knowledge has been shown to contribute the most to an organization’s performance. However, since tacit knowledge is difficult to both convey and acquire, this unshared tacit knowledge may ultimately harm an organization when, without the appropriate knowledge, individuals cannot effectively perform their …

An Investigation Of The Factors Contributing To The Development Of Poorly Defined Is Strategies For Firms In The United States, Karen B. Lacaden

CCAC Theses and Dissertations

Although empirical research has shown that a clearly defined information system (IS) strategy has a positive impact to a firm’s performance and a poorly defined IS strategy has a negative impact to a firms’ performance, firms still develop poorly defined IS strategies. Further compounding the problem, research has revealed that 87% of the business executives believe information systems are a critical enabler to their firms' strategic realization, yet only 33% of business executives involve the Chief Information Officer (CIO) in their firm’s business strategy development. The main goal of this research study is to empirically identify factors which impact development …

A Comparative Review Of Information Technology Project Management In Private And Public Sector Organization, Muhammad Obeidat, Max North

Faculty Articles

Both private and public sector organizations tend to recognize the prominence of information technology within project management techniques and practices. The primary objective of this paper is to present a comparative review of information technology within project management in private and public sectors. Moreover, this research provides an extensive review of related topics such as the evolution of information technology, factors contributing to project abandonment, and the tools and techniques of management that effect project success. In conclusion, the authors present a variety of practical and effective guidelines and recommend approaches for the successful deployment of information technology within project …

How Does Alignment Of Business And It Strategies Impact Aspects Of It Effectiveness?, Shankar Babu Chebrolu, Lawrence Ness

International Journal of Applied Management and Technology

Alignment between information technology (IT) and business stakeholders on their strategies has traditionally been viewed as the means to achieve greater IT delivery capabilities, but there is lack of empirical evidence as to how strategic alignment impacts individual aspects of IT effectiveness (e.g., quality of service [QoS], user satisfaction, and IT helpfulness to users); there is also a lack of empirical evidence surrounding how each individual element of strategic alignment impacts overall IT effectiveness. The intent of this research was to contribute to the body of knowledge that could be applied by researchers, businesses, and IT organizations alike to achieve …

The Factors Behind A Successful Implementation Of Electronic Health Records Systems, Anjee Gorkhali

Engineering Management & Systems Engineering Theses & Dissertations

This research explores the role that budget for Information System (IS) and technical expertise of healthcare service provider staff play on the successful leap from a partial to exhaustive implementation of Electronic Health Records (EHR) Systems. Technical expertise in Information Systems might not be easily measurable directly, but there are a number of indicators that could be used as a proxy, such as: Information System (IS) Department Budget, number of IS staff and the extent of technical trainings provided by the IS department to the clinical staff. This research study hypothesizes that quality technical trainings conducted by an IS department …

Audit Committees Oversight Of Information Technology Risk, Linda M. Hadden, Dana Hermanson, F. Todd Dezoort

Faculty Articles

This exploratory study examines the role of the audit committee in overseeing information technology (IT) risk. We address the degree of audit committee oversight of specific IT risks, as well as factors associated with variations in audit committee IT oversight. Based on responses from 39 audit committee members, we found (1) little audit committee emphasis on oversight of IT risks, (2) audit committees involved with IT oversight focus on more traditional risks (e.g., monitoring), while very little attention is devoted to IT acquisition and implementation, and (3) the amount of IT oversight is positively associated with the responding members auditing …

How Information Management Capability Influences Firm Performance, Sunil Mithas, Narayan Ramasubbu, V. Sambamurthy

Research Collection School Of Computing and Information Systems

How do information technology capabilities contribute to firm performance? This study develops a conceptual model linking IT-enabled information management capability with three important organizational capabilities (customer management capability, process management capability, and performance management capability). We argue that these three capabilities mediate the relationship between information management capability and firm performance. To test our conceptual model, we use a rare archival data set that contains actual scores from multidimensional and high-quality assessments of firms and intraorganizational units of a conglomerate business group that had adopted a model of performance excellence for organizational transformation based on the Baldrige criteria. This research …