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Management Information Systems Commons

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Full-Text Articles in Management Information Systems

Customer Knowledge Management In The Cloud Ecosytem, Joseph O. Chan Feb 2019

Customer Knowledge Management In The Cloud Ecosytem, Joseph O. Chan

Communications of the IIMA

The evolution of the economy has gone through the agricultural era, followed by the industrial era focusing on the production of goods and the postindustrial era accentuated by information and services. The new economy of the 21stcentury is characterized by knowledge and relationships. Galbreath (2002) described the transition to a new economic order driven by knowledge and based on the value of relationships. Customer knowledge management (CKM) synthesizes the customer knowledge and relationships assets in the extended enterprise to create advantages for companies in a very competitive market. Technologies have changed alongside the economy. Big Data and Cloud …


Mining Useful Information From Big Data Models Through Semantic-Based Process Modelling And Analysis, Kingsley Okoye Feb 2019

Mining Useful Information From Big Data Models Through Semantic-Based Process Modelling And Analysis, Kingsley Okoye

Communications of the IIMA

Over the past few decades, most of the existing methods for analysing large growing knowledge bases, particularly Big Data, focus on building algorithms and/or technologies to help the knowledge-bases automatically or semi-automatically extend. Indeed, a vast number of such systems that construct the said large knowledge-bases continuously grow, and most often, they do not contain all of the facts about each process instance or elements that can be found within the process base. As a consequence, the resultant process models tend to be vague or missing value datasets. In view of such challenge, the work in this paper demonstrates that …


Big-Data Based Analysis For Communication Effect Of Science-Technology Public Accounts On Social Media, Jinluan Ren, Wen Cao, Bo Li, Lihua Liu, Lin Cai, Ruben Xing Jan 2019

Big-Data Based Analysis For Communication Effect Of Science-Technology Public Accounts On Social Media, Jinluan Ren, Wen Cao, Bo Li, Lihua Liu, Lin Cai, Ruben Xing

Department of Information Management and Business Analytics Faculty Scholarship and Creative Works

Public accounts on social media have become important channels for information dissemination. Well-designed public social media accounts are vital to better communicate science and technology (S-T) achievements. This article defines the S-T communication concept and proposes the analyzing dimensions. In order to measure the communication effect, this research collected 7,246 articles from S-T public accounts on WeChat. We analysis these massive data incorporating neural network (NN) and multivariate linear regression (MLR) model. The evaluation indicator system of communication effect includes three levels indicators. The research found the following factors affecting the S-T communication effect in different degrees: the number of …