Management Information Systems Commons^™

Knowledge Sharing As A Means For Capacity Building In International Non-Governmental Organizations In Ecuador, Yolanda E. Ledesma Silva

Latin American Studies ETDs

The purpose of this research was to study factors that facilitate technical knowledge sharing internally in international non-governmental organizations (INGOs) in Ecuador. Using a qualitative design, and semi-structured interviews this study examined knowledge sharing practices in four INGOS located in Quito, capital of Ecuador.

The findings supported nine factors identified in the literature as influencing knowledge sharing practices. These factors included (1) organizational culture, (2) role in organization, (3) procedures for managing knowledge, (4) perceived value of knowledge sharing, (5) media used for sharing information, (6) management practices, (7) organizational structure, (8) mission and strategy, and (9) organizational climate and …

Assessing Learning Outcomes And Social Capital Formation Resulting From The Use And Sharing Of Internet Knowledge Resources, Regina S. Collins

Dissertations

Today’s “digital natives” use the Internet to address most, if not all, their learning-related knowledge needs. This research evaluates the outcomes of formal learning activities requiring students to use, manage, share, and consolidate Internet knowledge resources (such as websites, videos, and blogs) to achieve both individual and group learning. This research takes an integrative approach to learning, capturing learner cognitive, interpersonal, and intrapersonal characteristics as well as the impact of the digital environment by evaluating the technological affordances of two different systems supporting such learning activities. This research also examines pedagogical modifications that would best integrate course assignments utilizing Internet …

Exploring It-Based Knowledge Sharing Practices: Representing Knowledge Within And Across Projects, Alina Maria Dulipovici

Computer Information Systems Dissertations

EXPLORING IT-BASED KNOWLEDGE SHARING PRACTICES: REPRESENTING KNOWLEDGE WITHIN AND ACROSS PROJECTS Drawing on the social representation literature combined with a need to better understand knowledge sharing across projects, this research lays the ground for the development of a theoretical account seeking to explain the relationship between project members’ representations of knowledge sharing practices and the use of knowledge-based systems as boundary objects or shared systems. The concept of social representations is particularly appropriate for studying social issues in continuous evolution such as the adoption of a new information system. The research design is structured as an interpretive case study, focusing …

An Assessment Of The Air Force Weather Agency's Readiness For Knowledge Management Initiatives, Daniel Tucker

Theses and Dissertations

The successful implementation of knowledge management (KM) initiatives requires a level of commitment and preparedness by the organization that is commensurate with the expected results. An organization must be willing to allocate the necessary resources to ensure their readiness to undertake new KM projects. The purpose of this study is to review AFWA’s organizational culture and measure its propensity for accepting KM initiatives. The study uses empirically validated constructs to evaluate and assess the organization’s people, culture, climate, processes and attitudes as they relate to KM. This research was conducted using semi-structured interviews to elicit respondents’ views about KM practices. …

An Empirical Investigation Of Factors Influencing Knowledge Management System Success, John F. Whitfield Jr.

Theses and Dissertations

Knowledge has been viewed as a critical component for organizations. Consequently, organizations implement Knowledge Management Systems (KMSs) to seek competitive advantages, but they may encounter mixed results. This research draws on previous information system and knowledge management system success-related literature and selects eight factors that are believed to be critical for the successful implementation of a KMS. These factors were derived through a literature search of current KMS success-related literature. The purpose of this study is to identify factors that could have a clear influence on the development and implementation of KMSs. The study presents the empirical examination of a …

A Case-Based Exploration Of Task/Technology Fit In A Knowledge Management Context, Michael W. Moseley

Theses and Dissertations

Task/Technology Fit (TTF) posits that as the intersection of the task domain and the capabilities of an information system (IS) increases in magnitude, the performance gains experienced by user through use of the IS will be positively impacted. While rooted in the traditional IS literature, this research proposes that TTF be extended to incorporate additional factors unique to the context of Knowledge Management (KM). Based upon the findings of this research, it is reasonable to conclude that when employing the TTF model to determine KMS fitness, additional factors other than the task requirements and KMS capabilities should be considered. This …

Developing Data Mart Using Extraction, Transformation And Loading, Senthil Murugan Lakshmanan

Theses Digitization Project

This project is organized to develop the sales data mart for the purpose of reporting data. Data warehouses support online analytical processing applications by gathering the data from various kinds of source information in a multidimensional format. Developing this strategic information can be done with the ETL, which means Extract, Transform and Loading. ETL functions reshape the relevant data from source systems into useful information to be stored in the data warehouse or data marts. The successful deployment of the sales data mart allowed the creation of a user interface that permits users to make strategic decisions. The reports can …

A Comparative Assessment Of The Knowledge Management Leadership Approaches Within The Department Of Defense, Tommy V.S. Marshall Ii

Theses and Dissertations

Knowledge has superseded traditional corporate assets and has become the strategic resource for competitive advantage. To reap the benefits of knowledge, organizations must harvest and leverage the collective knowledge of the entire workforce. This is achieved through effective knowledge management. KM involves processes to create, to store, and transfer knowledge to accomplish business objectives and to achieve a competitive advantage. The Department of Defense has also recognized the importance of KM and has since mandated the acquiring, refining, and sharing of knowledge. The Departments of the Army, Air Force, and Navy have each undertaken individual KM efforts. This research, guided …

A Comparative Assessment Of Knowledge Management Education Across The United States Department Of Defense, Gary Lee Wright

Theses and Dissertations

Knowledge is a critical resource for organizations today, especially to the DoD. When organizations understand what knowledge is, they can begin to draw value from it. Drawing value from knowledge is best accomplished through the processes of knowledge management: knowledge creation, knowledge storage and retrieval, knowledge transfer, and knowledge application (Alavi and Leidner, 2001). Organizations can create an environment in which these processes flourish by ensuring the organization has the elements of a supportive leadership, structure to control and optimize knowledge sharing, technology to facilitate the KM processes, and a commitment to maximize knowledge sharing and continuously improve (Stankosky et …

Changes In A Chinese Interior Design Firm Due To The Development And Use Of A Blog-Based Reflective Practitioner Knowledge Management System Inspired By Chinese Philosophy: An Autoethnographic Case Study, Chun Kwan Law

Theses: Doctorates and Masters

Dao (Way)

The Way that can be experienced is not true;

The world that can be constructed is not true.

The Way manifests all that happens and may happen;

The world represents all that exists and may exist.

To experience without intention is to sense the world:

To experience with intention is to anticipate the world.

These two experiences are indistinguishable;

Their construction differs but their effect is the same.

Beyond the gate of experience flows the Way'.

Which is ever greater and more subtle than/he world.

Lao-Tzu, TaoDeChing, tr. Peter A. Merel

This thesis is a reflective practitioner autoethnographic …

Investigating Barriers To Knowledge Management: A Case Study Of The Air Force Center Of Excellence For Knowledge Management, Edgar L. Myers Iv

Theses and Dissertations

Knowledge is becoming recognized as an organization's most valuable and powerful resource. As a resource, knowledge is used to improve an organization's efficiency and effectiveness, to create innovative solutions, and to enhance decision making capabilities. Being such an important resource, it stands to reason that an organization's knowledge resources must be effectively managed. However, while an organization attempts to manage its knowledge, its efforts are constrained by a variety of influences acting as barriers. Using Holsapple and Joshi's (2000) "influences on the management of knowledge" framework, the purpose of this research is to identify those barriers which are acting as …

Dynamic Measuring Tools For Online Discourse, Jeffrey S. Saltz

Dissertations

When evaluating participation within an Asynchronous Learning Network (ALN), current best practices include counting messages and reviewing participant surveys. To understand the impact of more advanced dynamic measurement tools for use within an ALN, a web-based tool, known as iPET (the integrated Participation Evaluation Tool), was created. iPET, which leverages Social Network Analysis and Information Visualization techniques, was then evaluated via an empirical study. This research demonstrates that using a tool such as iPET increases participation within an ALN without increasing facilitator workload. Due to the fact that active online discussion is a key factor in the success of an …

Key Issues In The Application Of Knowledge Management In Education, George A. Mendoza

Theses and Dissertations

Today's world is a fast moving place in which decisions are made with an ever-increasing speed, and the success of an organization rests on its ability to correctly make these decisions. This shift in paradigms has made knowledge the key resource as organizations shift their focus from natural resources to intellectual assets, heralding the use of a concept called Knowledge Management (KM). Despite its acceptance and use in commercial organizations, KM is not being applied in the academic world. No KM models exist for educational use, and no other studies into this topic can be found. This research establishes a …

A Historical Context Analysis Of Changes In Content Management Ideology, William Lee Jr.

Theses and Dissertations

Digital content has grown continually over the past years, yet acceptance of a common definition of what is "content management" still generates debates in IS communities. This research will be a qualitative study using a combined approach of historical and context analysis of literary artifacts for drawing inferences to explore the evolutionary changes in content management ideology. Using a seven-step process, a specific structure is designed with a systematic approach to encounter the phenomena being researched and present the evidence of the results. Performing an analysis on the evolution of content management from a historical perspective will benefit researchers and …

Live, Virtual, And Constructive Environments For Performance Support, John Michael Lacontora

Dissertations

As military systems become more complex, the operation and support of these systems becomes intrinsically more difficult. The U.S. Army's current procurement process relies on industry to provide embedded training and performance support tools for the systems they produce. These tools are relatively new and in the early stages of development. As yet, they have failed to meet the needs of the technicians that are required to support these complex systems. Current efforts to provide enabling technologies that enhance the capabilities of automotive maintenance technicians are concentrated in three professional communities. First is the Performance Improvement community where work is …

An Exploratory Analysis Of Factors Affecting Participation In Air Force Knowledge Now Communities Of Practice, David C. Fitzgerald

Theses and Dissertations

As the AF continues to lose its knowledge base through retirements and downsizing, the need to get maximum use from the remaining knowledge base becomes increasingly important. In their efforts to help the Department of Defense and the Air Force Chief Information Officer (AFCIO) meet their knowledge management goals, Air Force Material Command (AFMC) has been working to implement the use of communities of practice. A primary goal of AFMC/DRW , the AF Knowledge Now program office, and the office of the AFCIO is to increase effectiveness and participation within communities of practice. The goal of this research is to …

Identifying The Benefits Of Knowledge Management In The Department Of Defense: A Delphi Study, David P. Sasser

Theses and Dissertations

Knowledge Management (KM) has been identified as one of several enablers of the current Transformation effort in the Department of Defense (DoD). Knowledge management is "the attempt to recognize what is essentially a human asset buried in the minds of individuals, and leverage it into an organizational asset that can be accessed and used by a broader set of individuals on whose decisions the firm depends" (Davenport & Prusak, 1998). The ultimate goal of KM is to take advantage of this knowledge asset in order to provide some level of benefit to the organization (Davenport & Prusak, 1998; Nonaka, 1996). …

Design And Evaluation Of A List Gathering Tool In A Web-Based Collaborative Environment, Yuanqiong Wang

Dissertations

This research focuses on how to build a "list" structure to combine individual items of information into some sort of structure that converts the individual items of information into a structure of knowledge relative to the problem. Software was designed to provide relationships among and comparisons of the contributions in a "list" structure, so that individual members of a group process will be able to understand the contributions of information made by the group as a whole.

A List Gathering Tool was designed and implemented, which is one component in a Web-based Social Decision Support System (SDSS) Toolkit. Then, a …

Incorporating Organizational Culture Into A Decision Framework For Identifying And Selecting Knowledge Management Projects, Jeffrey A. Phillips

Theses and Dissertations

Knowledge management is an emerging business practice throughout commercial industry and is becoming more recognized as a valuable concept in the Department of Defense and the Federal government. In March 2001, Captain William Bower completed a research effort that proposed a framework model for guiding the identification and selection of knowledge management initiatives within the Air Force. The members of the Delphi committee that participated in the original research to develop the decision framework recommended that organizational culture be more emphasized. Therefore, this research effort evaluated the decision framework proposed by Captain Bower and adapted the framework by including organizational …

Visualization Of Career-Related Computer-Mediated Communication For Increased Knowledge Management, Marc A. Grayson

Theses and Dissertations

Retention and retrieval of organizational memory has been the concentration of many conceptualized models of an organizational memory information system (OMIS). This thesis presents an extended view for system development of an OMIS from a knowledge management perspective. The United States Air Force maintains various career-related mailing lists (listservs) for information technology (IT) specialists sponsored by the Air Force Communications Agency (AFCA). AFCA has realized the importance of monitoring the communication for patterns in content and behavior. This thesis details an experimental study, which includes a repository of computer-mediated communication (CMC) of IT specialists, analyzed by software created for this …

An Heuristically Critical Reflective Practititioner Researches The Explication Of Tacit Knowledge In Three Case Studies Investigating A Web-Based Knowledge Management System And In Professional Academic Practice, Edward Sek Wong

Theses: Doctorates and Masters

In this thesis, I report on a critical and reflective practitioner heuristic inquiry investigating three case studies on the adoption and use of a Web-based knowledge management system. In addition, I investigate the research process itself and my own professional academic practices. Of particular interest is the conversion of group's, individual's, and eventually my own tacit knowledge into explicit knowledge, whether in the organisational or personal domains. In this thesis, I seek to explain why the explication of tacit knowledge is important for individuals, organisations, and me, with a potential to motivate efficiency and effectiveness and especially empowerment within an …

An Investigation Of Environmental Factors That Influence Knowledge Transfer In The Air Force, Darin A. Ladd

Theses and Dissertations

The Air Force presently spends more than $4.9 billion annually on information technology (IT). However, the IT infrastructure has been identified as inappropriate for supporting the Air Force mission. To improve this situation the Air Force has identified infrastructure flexibility as key to future success. To find the level of flexibility, this study measured the perception of Air Force communications, computer, and information career field members (33SX and 3COX2 career fields) on the level of IT infrastructure modularity (data modularity and application modularity) and integration (platform compatibility and network connectivity). This thesis looked at two constructs that indicate IT infrastructure …

Development Of A Decision Framework For Knowledge Management Projects, William D. Bower

Theses and Dissertations

Air Force resources are being committed to fund, implement, and support organizational knowledge management initiatives without any overarching Air Force Knowledge Vision or Knowledge Strategy to guide these efforts. The purpose of this research is to provide a framework model and framework implementation process that can be used to guide the identification, selection, and eventual implementation of Air Force knowledge management projects. An initial Literature Review was conducted and the findings were used to develop a framework model to guide the identification and selection of appropriate knowledge management initiatives that are consistent with organizational strategy and strategic objectives. Next, a …

Knowledge Management In The Cost Analysis Knowledge Domain: Generating, Organizing, And Developing Knowledge For Crosschecking Cost Estimates, Ryan J. Rueve

Theses and Dissertations

Two problems the Aeronautical Systems Center's Acquisition Cost Division (ASC/FMC) is encountering with its Life Cycle Cost/Lean Process Initiative (LCC/LPI) efforts are (Marshall and Seibel. 2000): (1) a high proportion of inexperienced to experienced cost analysts which makes access to valuable expertise limited, and (2) knowledge loss due to turnover of experienced cost analysts. To address these problems, this thesis presents a four-step tailored methodology to identity tasks or processes important to the functioning of an organization, capture knowledge from experts pertaining to those tasks (generate content), convert that knowledge into a flowchart (organize content), and have experts critique the …