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Management Information Systems Commons™
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Full-Text Articles in Management Information Systems
Reorienting The Information Systems Function To Support Increasing Levels Of Business Service, Magno Queiroz, Tim Coltman
Reorienting The Information Systems Function To Support Increasing Levels Of Business Service, Magno Queiroz, Tim Coltman
Magno Queiroz
Business scholars and practitioners are becoming increasingly aware of the opportunities that exist when service is added to traditional product offerings. However, the literature has not previously explored the question of how the IS function is responding to greater emphasis on service. In this paper, we employ a multi-case research design to investigate the role of the IS function in supporting increasing levels of service. Our study contributes to the literature by showing that differences in IS service orientation and collaborative capabilities affect the ability of firms to support service. The implications for IS and managerial practice are discussed by …
Information Technology And Strategy, Tim Coltman, Magno Queiroz
Information Technology And Strategy, Tim Coltman, Magno Queiroz
Magno Queiroz
No abstract provided.