Management Information Systems Commons^™

Consolidating Findings From Business Process Change Case Studies Using System Dynamics: The Example Of Employee Morale, Zuzana Kristekova, Marlen Christin Jurisch, Michael Schermann, Helmut Krcmar

Information Systems and Analytics

In this paper, we explore system dynamics as a useful approach to consolidate findings from case studies on business process change (BPC) projects. We compile data from 65 BPC case studies to develop a system dynamics simulation model that helps us to investigate ‘employee morale’ as an important construct in BPC projects. We show that such simulation models consolidate the complex and often non-linear findings from BPC case studies in a way that makes it available to discourse among researchers, lecturers and students as well as BPC professionals. Thus, this paper contributes to knowledge management and learning by suggesting system …