Management Information Systems Commons^™

The Effects Of Leadership Style On Employee’S Perception Of Justice: The Role Of Employee’S Participation, Wai Kwan (Elaine) Lau

Accounting Faculty Research

The present research examines the effect of leadership style (classical, transactional, transformational, and dynamic) and employee’s participation on employee’s perception of justice (distributive, procedural, and interactional justice). It is proposed that different leadership styles are expected to display different effects on employee’s participation and perceptions of justice. Moreover, employee’s participation in decision making process is predicated to positively influence his/her perception of justice.

Closing The Gap Between The Industry And Higher Education Institutions- Case Examples From East African Region, Deogratias Harorimana Mr

Dr Deogratias Harorimana

Much complained about is the quality of graduates Universities put on the labour market. Less talked about however is why knowledge institutions seems to be bad knowledge managers. In this presentation I argue that DIRECT collaborative relationship between Industry,Governments and Higher Education Institutions is a per-requisite.Good relationship is key to building such a successful knowledge transfer strategies between Industries and Educational and Research Institutions. This paper explores what makes a good Knowledge Transfer Partnership Strategy and highlights some key lessons for businesses, Universities and Government bodies. This paper was a Key note presentation to the Annual International Conference on Building …

Developing A Culturally Responsive Classroom Collaborative Of Faculty, Students, And Institution, Paul J. Colbert

MBA Faculty Conference Papers & Journal Articles

Culture is integral to the learning process. It is the organization and way of life within the community of students and teachers and directs the way they communicate, interact, and approach teaching and learning. Although founded in particular values and principles, the academy, like most organizations, is impacted day-to-day by its culture. Yet, the traditional higher education institution has not been designed to operate within a racially or ethnically diverse student population. The social, political, economic, and cultural forces that support the institution influence the teaching and learning environments. To better address cultural diversity in the classroom, faculty must first …

Role Of Hr Professionals In The Indian Information Technology Sector, Mary Mathew, Tejas Subramanya, Nivedita Agarwal, Anirudha Dambai

The South East Asian Journal of Management

This qualitative paper aims to understand the activities and strategic role played by Human Resource (HR) professionals in the Indian IT organizations. This paper presents results from an exploratory field study of HR professionals in 28 IT organizations of Bangalore. Data is collected from HR professionals in these organizations to assess career support that HR professionals receive, the size increase of these professionals given the overall manpower size increase (HR density), replication of parent's HR practices, and the HR activities these professionals engage in, in this sector. Results showed that HR played an important role in recruitment, culture building and …

Underlying Factors Of Entrepreneurial Intentions Among Asian Students, Nurul Indarti, Rokhima Rostiani, Tur Nastiti

The South East Asian Journal of Management

A survey among 650 undergraduate students in Asian countries, including Indonesia, Japan, South Korea, Taiwan, and Thailand, showed that student's entrepreneurial intentions and the determining factors varied from country to country. Generally, self-efficacy, environmental factors, age, and gender were found to have significant impact on entrepreneurial intentions among Asian students. However, the model could only explain 25.5% total variance of entrepreneurial intentions. it is expected that results of this research can give insights for government and universities to formulate policies and programs to cultivate entrepreneurial spirit among students.

Chinese Economic Activities In Sub Saharan Africa: A Substitute For Europe?, Ineke Keers, Bartjan J. W. Pennink Dr.

The South East Asian Journal of Management

This paper aims to investigate if the Chinese economic ties with Sub Saharan Africa serve as a substitute for this existing European-African relationship. Three types of economic activities are studied to determine a possible substitution effect: 1) trade (imports and exports) 2) foreign direct investment (FDI) flows; and 3) development aid from China and the European Union towards six African countries. Because natural resources, especially oil, appear to be a driver for Sino-African trade this study focuses on oil-importing and oil-exporting African countries. The group of oil-importing African countries is formed by South Africa, Ghana, and Kenya. The oil-producing countries …

Social Capital Moderating Roles Towards Relationship Of Motives, Personality And Organizational Citizenship Behavior: Cases In Indonesian Banking Industry, D. Wahyu Ariani

The South East Asian Journal of Management

The goal of this research is to test social capital as the moderating variables of the relationship model between core self-evaluation personality, motives, and organizational citizenship behavior. The research integrates the use of atribution, social exchange, core self evaluation theories, and two raters of organizational citizenship behavior. A survey is conducted by using questionnaires from the previous research. The questionnaires were sent to 128 brances of the bank industry located in 16 major cities in Java. The samples consisted of 636 tellers andd 129 head tellers. Validity and reliability tests were used to evaluate the questionnaire contents. The Structural Equation …

Choosing Management Information Systems As A Major: Understanding The Smifactors For Mis, Thomas W. Ferratt, Stephen R. Hall, Jayesh Prasad, Donald E. Wynn

MIS/OM/DS Faculty Publications

Given declining management information systems (MIS) enrollments at our university, we seek to understand our students‘ selection of a major. Prior studies have found that students choose a major based on a number of factors, with subject matter interest consistently being most important. We contribute to the literature by developing a deeper understanding of what is meant by subject matter interest, which we refer to as smiFactors, for MIS as a major and career. Based on a qualitative analysis of open-ended survey questions completed by undergraduate business students, we confirm a number of smiFactors for MIS gleaned from recent studies …

Measuring Emotions In Electronic Auctions, Marc Adam

Marc T. P. Adam

Auctions are nowadays a popular and frequently employed market mechanism in electronic markets. In economic literature, the success of electronic auctions has been largely attributed to the reduction of transaction costs, the large number of potential buyers, and the independence of time and space. However, an additional explanation for the success of electronic markets, and in particular Internet consumer auctions, is the hedonic or emotional value bidders derive from auction participation. The emotionality bidders experience in Internet auctions confronts a market engineer of electronic markets with two important challenges, regarding both the auction mechanism design and the user interface design. …

Re-Solving Stochastic Programming Models For Airline Revenue Management, Lijian Chen, Tito Homem-De-Mello

MIS/OM/DS Faculty Publications

We study some mathematical programming formulations for the origin-destination model in airline revenue management. In particular, we focus on the traditional probabilistic model proposed in the literature. The approach we study consists of solving a sequence of two-stage stochastic programs with simple recourse, which can be viewed as an approximation to a multi-stage stochastic programming formulation to the seat allocation problem. Our theoretical results show that the proposed approximation is robust, in the sense that solving more successive two-stage programs can never worsen the expected revenue obtained with the corresponding allocation policy. Although intuitive, such a property is known not …

Capacity-Driven Pricing Mechanism In Special Service Industries, Lijian Chen, Suraj M. Alexander

MIS/OM/DS Faculty Publications

We propose a capacity driven pricing mechanism for several service industries in which the customer behavior, the price demand relationship, and the competition are significantly distinct from other industries. According our observation, we found that the price demand relationship in these industries cannot be modeled by fitted curves; the customers would neither plan in advance nor purchase the service strategically; and the competition would be largely local. We analyze both risk neutral and risk aversion pricing models and conclude the proposed capacity driven model would be the optimal solution under mild assumptions. The resulting pricing mechanism has been implemented at …

Is Bangladeshi Rmg Sector Fit In The Global Apparel Business? Analyses The Supply Chain Management, Nuruzzaman Nuruzzaman, Ahasanul Haque, Rafiq Azad

The South East Asian Journal of Management

In recent years, supply chain management (SCM) has been developed as essential management philosopy and practice for all business operations. As with other business management principles, SCM also applies to the textile and apparel industries. All the parties or members should cooperate with its downstream customers and upstream suppliers to achieve supply chain goal. This paper was designed as an exploratory study to investigate SCM practice and to create competitive advantages in textille and garments (apparel) industries through efficient supply chain management from the perspective of business process. Current conditions of SCM practice in textille and garments industries in Bangladesh …

Successful Partnerships: A Matter Of Experience?, Frits D. J. Grotenhuis

The South East Asian Journal of Management

Statistics indicate that most mergers and acquisitions are not very successful. At the same time, similar reasons for success and failure have been reported over the past decades by different scholars. Frequent mentioned reasons are related to finansial or legal issues during the pre-merger phase and cultural or integration issues during the post-merger phase. This far, hardly any study examined the learning effect of previous mergers and acquisitions experiences. This paper focuses on the post-merger integration phase of mergers and acquisitions, and the learning elements. First results indicate that managers can learn from previous experience and thus increase changes for …

Human Capital Development Role Of Hr During Mergers And Acqusitions, Yasmeen Rizvi

The South East Asian Journal of Management

The need for corporate firms to gain competitive advantage in a highly competitive global environment has necessitated the adoption of innovative strategies, one of them being mergers and acquisitions. Selden and Colvin (2003) have stated that 70%-80% of acquisitions fail, meaning that they create no wealth for the share owners of the acquiring company. Schmidt (2003) has identified five major roadblocks to M & A success, three of which are HR issues. It has been established that there is a strong direct correlation between human resource involvement and 'success' in mergers and acquisitions (Schmidt, A.J., 2003). A positive association was …

Rwanda National Customer Satisfaction Survey: Results And Conclusions, Deogratias Harorimana

Dr Deogratias Harorimana

It can be said that development practice requires more than financial and manpower inputs. Rwanda, in 1994 suffered a Genocide. The Society,collectively and under the leadership of His Excellence Paul Kagame the current elected President of Rwanda came together and designed strategies that would propel Rwanda to a Middle-Income, Private Sector Led Economy by the Year 2020.

In 2009, a client seating in one of the Hotels in a Suburb of Remera, in Kigali City, complained about poor service delivery he was experiencing from the waitress staff.Using his Blackberry message, the client forwarded an email to some of the RDB …

Enterprise Development Policies And Capacity-Building In Science, Technology And Innovation (Sti)-Response To The Issue Note, Deogratias Harorimana

Dr Deogratias Harorimana

Enterprise Development, Investment and Business Climate are all important for economic growth. But what policies, strategies are needed to make economic growth a reality. The author has followed one of the World's fastest reformer and emerging nation in the Heart of Africa-Rwanda. The paper shares lessons and practical aspects related to building an entrepreneurial population, and building a government which is a facilitator of business climate

Survey Report On Training And Spending On Customer Care Services, Deogratias Harorimana Sr

Dr Deogratias Harorimana

In a bid to promote and develop good customer care service in various sectors of Rwandan economy, a survey was conducted to assess progress and trends on customer service capacity building. Although shortcomings are there, there have been efforts and registered trends across the country on service delivery front. Investment in Capacity Building IS happening in certain sectors but this is unevenly distributed. In 2008 companies had started recognizing the significance of good service and cultivate a good working environment and training. From 2009, there was a decline in investment in capacity building in front office and key service delivery …

Value Networks For Developing Mobile Innovations: The Case Of Apple Iphone, Mutaz M. Al-Debei

Dr. Mutaz M. Al-Debei

This paper intuitively utilizes a methodical approach (i.e. VNM Model) to analyze the success of Apple iPhone mobile innovation from a value network perspective. The paper demonstrates, through the case of iPhone, how a powerful and well- designed value network is a critical enabler of innovations in the mobile telecommunications industry. Retrospectively, the paper also discusses key value drivers of successful value networks.

Developing A Unified Framework Of The Business Model Concept, Mutaz M. Al-Debei, David Avison

Dr. Mutaz M. Al-Debei

Recent rapid advances in Information and Communication Technologies (ICTs) have highlighted the rising importance of the Business Model (BM) concept in the field of Information Systems (IS). Despite agreement on its importance to an organization’s success, the concept is still fuzzy and vague, and there is little consensus regarding its compositional facets. Identifying the fundamental concepts, modeling principles, practical functions, and reach of the BM relevant to IS and other business concepts is by no means complete. This paper, following a comprehensive review of the literature, principally employs the content analysis method and utilizes a deductive reasoning approach to provide …

Developing A Decision-Making Framework For Web Service Security Profiles: A Design-Science Paradigm, Mutaz M. Al-Debei, Bachar Alrouh, Gheorghita Ghinea

Dr. Mutaz M. Al-Debei

In this paper, we provide a novel analytical hierarchy process decision-making framework for Web service security profiles. This framework aids in solving the dilemma of which Web service security profile is most fitting in a particular situation. This is because the developed framework allows architects and developers to take informed decisions following a systematic and manageable approach. In developing the framework, we followed the design-science research paradigm within which we incorporated a number of laboratory experiments.

Engaging With Citizens Online: Understanding The Role Of Epetitioning In Local Government Democracy, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos

Dr. Mutaz M. Al-Debei

According to the Local Democracy, Economic Development and Construction Act introduced in 2009, UK local authorities are expected to implement ―a facility for making petitions in electronic form to the authority‖. Motivated by this arrangement, this paper reflects on the findings of a case study investigation conducted with the Royal Borough of Kingston (one of the first local authorities to implement such a service since 2004). Lessons learnt from the case suggest that ePetitions reveal increased potential to enhance local government democracy, but are also shaped by challenging open implementation issues which can highly influence the initiative’s impact. Our conclusions …

The Design And Engineering Of Mobile Data Services:Developing An Ontology Based On Business Model Thinking, Mutaz M. Al-Debei, Guy Fitzgerald

Dr. Mutaz M. Al-Debei

This paper addresses the design and engineering problem related to mobile data services. The aim of the research is to inform and advise mobile service design and engineering by looking at this issue from a rigorous and holistic perspective. To this aim, this paper develops an ontology based on business model thinking. The developed ontology identifies four primary dimensions in designing business models of mobile data services: value proposition, value network, value architecture, and value finance. Within these dimensions, 15 key design concepts are identified along with their interrelationships and rules in the telecommunication service business model domain and unambiguous …

The Design Of Innovative Mobile Artifacts: How To Develop Powerful Value Networks?, Mutaz M. Al-Debei, Guy Fitzgerald

Dr. Mutaz M. Al-Debei

The development of mobile data services and products calls for participation and collaboration amongst many actors with different expertise. However, building powerful value network is challenging and requires a detailed examination of a number of design constructs and their interrelationships. This research provides an intuitive model to help effectively design such networks. The model is illustrated using NTT DoCoMo’s i-mode case. It is argued that the model offers a useful methodical approach for telecoms providers to develop a thriving value network capable of creating significant mobile innovations and benefits.

Rethinking The Business Model Concept With Eparticipation, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos, Guy Fitzgerald, Tony Elliman

Dr. Mutaz M. Al-Debei

Enhancing citizen participation in policy making using Information and Communication Technologies (ICTs) is emerging as a strategic issue for political organisations. ICT-mediated participation, or eParticipation, projects range from the more traditional public sector initiatives, such as petitions and consultations, to attempts at integrating new forms of participatory Web 2.0 media. In this paper, we argue that the potential of ICTs to deliver sustainable eParticipation has not been fully achieved. This is mainly because of the lack of (1) effective coordination at the implementation level, (2) appropriate infrastructure, and (3) effective service design and development. In addressing this gap, we examine …

Importance-Performance Analysis Of Guest Entertainment Technology Amenities In The Lodging Industry, Anil Bilgihan Dr., Cihan Cobanoglu, Brian L. Miller

Hospitality Review

An assessment of how hotel guests view in-room entertainment-technology amenities was conducted to compare the importance of these technologies to how they performed. In-room entertainment technology continues to evolve in the hotel industry. However, given the multitude of entertainment products available in the marketplace today, hoteliers have little understanding of guests’ expectations and of which in-room entertainment-technology amenities will drive guest satisfaction and increase loyalty to the hotel brand. Given that technology is integral to a hotel stay, this study seeks to evaluate the importance and performance of in-room entertainment-technology amenities. Findings indicate that free-to-guest television (FTG TV) and high-speed …

Ontology-Based Information Extraction For Analyzing It Services, Amit Deokar, Sagnika Sen

Amit Deokar

Service Level Agreements (SLA) for multi-service Information Technology (IT) outsourcing contracts contain vast amounts of textual information. The SLAs provide details about a specific service, Key Performance Indicators (KPI) to measure its performance; as well as process elements, such as activities, events, and resources that are integral in achieving performance goals. However, KPIs and the process elements may be interrelated. The knowledge of such interrelationships is often tacitly present in the SLAs. The aim of our research is to extract this hidden information from IT service contracts and analyze them to empower customers of IT services to make better performance …