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Articles 1 - 15 of 15
Full-Text Articles in Management Information Systems
Service Quality Of Mhealth: Development And Validation Of A Hierarchical Model Using Pls, Shahriar Akter, John D'Ambra, Pradeep Ray
Service Quality Of Mhealth: Development And Validation Of A Hierarchical Model Using Pls, Shahriar Akter, John D'Ambra, Pradeep Ray
Shahriar Akter
Advancing research on service quality requires clarifying the theoretical conceptualizations and validating an integrated service quality model. The purpose of this study is to facilitate and elucidate practical issues and decisions related to the development of a hierarchical service quality model in mobile health (mHealth) services research. Conceptually, it extends theory by reframing service quality as a reflective, hierarchical construct and modeling its impact on satisfaction, intention to continue using and quality of life. Empirically, it confirms that PLS path modeling can be used to estimate the parameters of a higher order construct and its association with subsequent consequential latent …
Trustworthiness In Mhealth Information Services: An Assessment Of A Hierarchical Model With Mediating And Moderating Effects Using Partial Least Squares (Pls), Shahriar Akter
Shahriar Akter
The aim of this research is to advance both the theoretical conceptualization and the empirical validation of trustworthiness in mHealth (mobile health) information services research. Conceptually, it extends this line of research by reframing trustworthiness as a hierarchical, reflective construct, incorporating ability, benevolence, integrity, and predictability. Empirically, it confirms that partial least squares path modeling can be used to estimate the parameters of a hierarchical, reflective model with moderating and mediating effects in a nomological network. The model shows that trustworthiness is a second-order, reflective construct that has a significant direct and indirect impact on continuance intentions in the context …
Gradual Changes In Repeat Customers' Adoption Behavior Toward Responses To Mobile Direct Mail Coupon Promotions, Shahriar Akter
Gradual Changes In Repeat Customers' Adoption Behavior Toward Responses To Mobile Direct Mail Coupon Promotions, Shahriar Akter
Shahriar Akter
Service businesses record the number of visitors as a measure of the performance of their business. However, summarized observations such as the total number of visits per month provide little insight on individual-level visiting behavior. In addition, behavior may change over time, especially in a swiftly changing environment induced by mobile promotions. This paper presents an individual level model for shop visiting behavior based on data of a beauty salon. The model focuses on gradual changes toward responses to mobile direct mail (DM) coupons based on the shop visit interval (SVI) of the beauty salon. This means that as someone …
Quality Modeling In Healthcare: A Study Of Mhealth Service, Shahriar Akter
Quality Modeling In Healthcare: A Study Of Mhealth Service, Shahriar Akter
Shahriar Akter
No abstract provided.
Mobile Dm Coupon Promotion In Japan: A Case Study On Response Behavior Changes In Services Consumption, Shahriar Akter
Mobile Dm Coupon Promotion In Japan: A Case Study On Response Behavior Changes In Services Consumption, Shahriar Akter
Shahriar Akter
This chapter investigates the changes in customers’ responses to mobile direct mail (DM) coupons on the shop visit probability (SVP) of a beauty parlor. Two experiments were carried out to examine the promotional effects of mobile DM coupons. The first experiment, conducted in 2004, compared mobile DM coupons with postcard DM coupons. The mobile DM coupons were found to have no effect on SVP, although positive effects were observed for postcard DM coupons. The second experiment, conducted in 2005 with three types of mobile DM coupons, compared the responses of new customers with those of repeat customers. The results varied …
Exploring Loyalty In Mobile Information Services: The Role Of Sound Amusements, Shahriar Akter
Exploring Loyalty In Mobile Information Services: The Role Of Sound Amusements, Shahriar Akter
Shahriar Akter
The aim of this research is to explore consumer loyalty in mobile amusement information services, using a behaviors-atisfaction‐ loyalty framework. Among many different frameworks of satisfaction‐loyalty, we investigated the impact of ‘use behavior’ on ‘satisfaction’ and that of ‘satisfaction’ on ‘loyalty,’ which results in a strong support of the existing model. It confirms that, on both paths, there are significant associations between a latent variable and a measurement variable of stronger amusement element than that of weaker ones. The results show that amusement contains seven types of measurement variables (i.e., E‐mail, SMS, MMS, Music, Ringtones, Video Streaming, Games) which have …
Serving The Poor By Marketing Information, Developing A Sustainable Village Phone Model In Bangladesh, Shahriar Akter, Jay Rajasekera, Mahfuzur Rahman
Serving The Poor By Marketing Information, Developing A Sustainable Village Phone Model In Bangladesh, Shahriar Akter, Jay Rajasekera, Mahfuzur Rahman
Shahriar Akter
Wireless technologies have created an unprecedented opportunity for rural customers in the developing world to solve their communication and information problems in an instantaneous, interactive and customised way. The framework of the study focuses on existing mobile village phone model in Bangladesh and suggests ways to make it sustainable through mobile information services marketing. The study has treated ‘village phone’ as a cost effective and interactive channel through which various information services can be marketed to serve customers in the rural settings.
Mhealth- An Ultimate Platform To Serve The Unserved, Shahriar Akter
Mhealth- An Ultimate Platform To Serve The Unserved, Shahriar Akter
Shahriar Akter
Objectives: To summarize major current developments and research in the field of mobile health (mHealth) services. Methods: Reports on the unique characteristics of mHealth platform and its role in delivering health services to the resource poor settings. Also, it evaluates different mHealth applications and identifies key success factors and challenges. Results and Conclusion: mHealth, based on the most ubiquitous and widely accepted technology, offers an unprecedented opportunity to serve the unserved by right time medical information services. There is growing evidence that it has already transformed healthcare delivery in many resource poor settings through its low cost, high reach and …
Information Privacy: Understanding How Firms Behave Online, Gerald Kane, Kathy Schwaig, Veda Storey
Information Privacy: Understanding How Firms Behave Online, Gerald Kane, Kathy Schwaig, Veda Storey
Kathy S Schwaig
The acquisition and use of personal information by large corporations continues to be a leading issue in the age of virtual communication and collaboration. This research reviews and analyzes the privacy policies of large US companies to evaluate the substance and quality of their stated information practices. Six factors are identified that indicate the extent to which a firm is dependent upon consumer personal information, and therefore, more likely to develop high quality privacy statements. The study’s findings provide practical and theoretical implications for information privacy issues, particularly for consumers who need to decide whether to disclose their personal identifying …
The Quality Of Online Privacy Policies: A Resource-Dependency Perspective, Veda Storey, Gerald Kane, Kathy Schwaig
The Quality Of Online Privacy Policies: A Resource-Dependency Perspective, Veda Storey, Gerald Kane, Kathy Schwaig
Kathy S Schwaig
Privacy concerns and practices, especially those dealing with the acquisition and use of consumer personal information by corporations, are at the fore front of business and social issues associated with the information age. This research examines the privacy policies of large US companies to assess the substance and quality of their stated information practices. Six factors are identified that indicate the extent to which a firm is dependent upon consumer personal information, and therefore more likely to develop high quality privacy statements. The study findings provide practical and theoretical implications for information privacy issues, particularly for consumers who need to …
Privacy, Fair Information Practices And The Fortune 500: The Virtual Reality Of Compliance, Kathy Schwaig, Gerald Kane, Veda Storey
Privacy, Fair Information Practices And The Fortune 500: The Virtual Reality Of Compliance, Kathy Schwaig, Gerald Kane, Veda Storey
Kathy S Schwaig
Corporate information privacy policies are receiving increased attention in the information privacy debate. Prior studies used Web surveys to analyze the content of online information privacy policies and to assess whether or not the policies comply with a standard known as the Fair Information Practices. One assumption of these studies is that the main role of a privacy policy is to protect the consumer by communicating a firm's information practices. This paper employs Habermas's Theory of Communicative Action to uncover the much more complex and multifaceted roles that privacy policies actually play in a social context. Overall, the study's findings …
Rfid-Enabled Warehouse Process Optimization In The Tpl Industry, S. Wamba, A. Chatfield
Rfid-Enabled Warehouse Process Optimization In The Tpl Industry, S. Wamba, A. Chatfield
Dr Akemi Chatfield
Using the value chain model and a longitudinal real-world case study of a third-party logistics (TPL) supply chain, this study provides support for the enabling role of RFID technology in effecting warehouse process optimization. Furthermore, the findings of our study reveal the RFID technology implementation costs as the key inhibitors factor of RFID widespread adoption and usage among suppliers.
Influence Of Structure Parameters On The Information Diffusion Process In Virtual Networks, Sascha Vitzthum
Influence Of Structure Parameters On The Information Diffusion Process In Virtual Networks, Sascha Vitzthum
Sascha Vitzthum
This paper examines the effects of composition, size and structure of virtual networks on the diffusion of information. The research extends the Axelrod cultural model (ACM), an established theory rooted in political science research, to explain information dissemination among social actors in ICT-enabled virtual networks (Axelrod 1997). The investigation is focused on the impact of network structure parameters and gives insight on how a manipulation of those parameters influences the diffusion of information in virtual networks.
Dissemination Of Culture In A Networked World: The Influence Of Network Structure On The Outcomes Of The Axelrod Cultural Model, Sascha Vitzthum
Dissemination Of Culture In A Networked World: The Influence Of Network Structure On The Outcomes Of The Axelrod Cultural Model, Sascha Vitzthum
Sascha Vitzthum
No abstract provided.
May Term Due Dates, Sascha Vitzthum