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Hospitality Administration and Management Commons™
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Articles 1 - 30 of 32
Full-Text Articles in Hospitality Administration and Management
Circumstantial Impact Of Contact On Social Distance, Semih S. Yilmaz, Asli D.A. Tasci
Circumstantial Impact Of Contact On Social Distance, Semih S. Yilmaz, Asli D.A. Tasci
Dr. Asli Tasci
Despite its century long existence, social distance is still a rare area of investigation in the tourism and hospitality context. In particular, there is a lack of attention on the empirical investigations about the relationship between contact and social distance in host–guest relations in a tourism setting. Hence, the purpose of this study is to determine whether there is such a relationship between social distance and different contact factors (previous visits and close friendships). An on-site survey on tourists and locals at a popular tourist destination, Mugla, in Turkey revealed partial support for these relationships under certain circumstances. Implications and …
A World Ranking Of The Top 100 Hospitality And Tourism Programs, Denver Severt, Dana Tesone, Tim Bottorff, Monica Carpenter
A World Ranking Of The Top 100 Hospitality And Tourism Programs, Denver Severt, Dana Tesone, Tim Bottorff, Monica Carpenter
Tim Bottorff
The article provides an analysis of scholarly contributions to 11 hospitality and tourism refereed journals for the years 2002 to 2006. It presents the top 100 programs as ranked by instances of publications across 11 journals for a recent 5-year period. For the 5-year period, results indicate The Hong Kong Polytechnic University in the top position based on sums of instances, authors, and articles. Second, the researchers updated, modified, and extended a previous study published by the Journal of Hospitality & Tourism Research for similar information for the years 1992 to 2001. Following the update, an additional 15-year aggregate snapshot …
Introduction To Electronic Distribution For Hotel Management, John Niser, Martha Coussement
Introduction To Electronic Distribution For Hotel Management, John Niser, Martha Coussement
John C. Niser
This book is intended for undergraduate students and professionals who seek to gain fundamental knowledge about electronic distribution as it relates to the lodging industry. The text covers a wide range of topics that are related to marketing, yield management, content distribution, payments, channel management, and networks in the context of a rapidly changing landscape.
Understanding The Motivations, Information Search Needs And Destination Choice Criteria Of The Medical Tourist, Nuttapong Jotikasthira, Carmen Cox
Understanding The Motivations, Information Search Needs And Destination Choice Criteria Of The Medical Tourist, Nuttapong Jotikasthira, Carmen Cox
Carmen Cox
Thailand is currently putting considerable effort into their attempts to attract a new type of traveller, the medical tourist, to visit their destination for a combination of health, medical and travel purposes. While significant research effort has been devoted to the ethical and legal issues related to medical tourism, relative limited research has focussed on the destination decision making process of people who choose to engage in medical tourism. This paper presents the results of an online survey which explores the travel motivations, information search behavior and destination choice criteria of a sample of prospective medical tourists to Thailand.
Perception And Use Of Public Exercise Stations In The Yokine Reserve Within The City Of Stirling: A Pilot Study: Final Report, October 2011, Maria Ryan, Pascal Scherrer, Ruth Sibson
Perception And Use Of Public Exercise Stations In The Yokine Reserve Within The City Of Stirling: A Pilot Study: Final Report, October 2011, Maria Ryan, Pascal Scherrer, Ruth Sibson
Maria M Ryan
No abstract provided.
Human Resource Development And 'Casualisation' In Hotels And Resorts In Eastern Australia: Getting The Best To The Customer?, Grant Cairncross, Stephen Kelly
Human Resource Development And 'Casualisation' In Hotels And Resorts In Eastern Australia: Getting The Best To The Customer?, Grant Cairncross, Stephen Kelly
Adjunct Professor Stephen J Kelly
This paper provides an analysis of human resource development and knowledge capital management relations practices used by hotels and resorts in 2007. The study examined the employment instruments used, methods of employee recruitment, selection, staff turnover trends, remuneration policies, attitudes to knowledge capital and the application of service quality measurement. The findings indicate that larger foreign-owned organisations have adopted more innovative approaches than smaller Australian-owned hotels and resorts, while skill shortages and generational attitude changes have driven more inventive retention strategies in both groups. It was also found that in spite of the adoption of more enlightened human resource strategies, …
Employment Arrangements And Managing Knowledge Capital In Hotels And Resorts In Eastern Australia: The Casualisation Conundrum, Grant Cairncross, Stephen Kelly
Employment Arrangements And Managing Knowledge Capital In Hotels And Resorts In Eastern Australia: The Casualisation Conundrum, Grant Cairncross, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Gold Coast Tourism Market Analysis, Bill Faulkner, Carmen Tideswell
Gold Coast Tourism Market Analysis, Bill Faulkner, Carmen Tideswell
Carmen Cox
No abstract provided.
“Information Literacy, Changing Spaces, And Changing Sessions", Kelly Evans, Hal Kirkwood
“Information Literacy, Changing Spaces, And Changing Sessions", Kelly Evans, Hal Kirkwood
Hal P Kirkwood Jr
Poster Session for Academic Libraries of Indiana Annual Meeting.
Generation Y: Perspectives Of Quality In Youth Adventure Travel Experiences In An Australian Backpacker Context, Gayle Jennings, Carl Cater, Young-Sook Lee, Claudia Ollenburg, Amanda Ayling
Generation Y: Perspectives Of Quality In Youth Adventure Travel Experiences In An Australian Backpacker Context, Gayle Jennings, Carl Cater, Young-Sook Lee, Claudia Ollenburg, Amanda Ayling
Claudia Ollenburg
No abstract provided.
Principal Factors Contributing To The Competitiveness Of Tourism Destinations At Varying Stages Of Development, Simon Wilde, Carmen Cox
Principal Factors Contributing To The Competitiveness Of Tourism Destinations At Varying Stages Of Development, Simon Wilde, Carmen Cox
Carmen Cox
No abstract provided.
Cv July 2009, Byron W. Keating
Embedded Librarianship: A Mel Example, Kelly Evans, Hal Kirkwood
Embedded Librarianship: A Mel Example, Kelly Evans, Hal Kirkwood
Hal P Kirkwood Jr
No abstract provided.
Enhancing Student Learning Through Collaborative Research On Active Learning, Karen Leonard
Enhancing Student Learning Through Collaborative Research On Active Learning, Karen Leonard
Karen Moustafa Leonard
No abstract provided.
Cv March 2009, Byron W. Keating
Quality Tourism Experiences: Reviews, Reflections And Research Agendas, Gayle Jennings, Young-Sook Lee, Amanda Ayling, Brooke Lunny, Carl Cater, Claudia Ollenburg
Quality Tourism Experiences: Reviews, Reflections And Research Agendas, Gayle Jennings, Young-Sook Lee, Amanda Ayling, Brooke Lunny, Carl Cater, Claudia Ollenburg
Claudia Ollenburg
“Quality tourism experiences,” including its singular form, is a well used phrase in tourism industry literature and traveller dialogues. Yet definitions of a quality tourism experience remain elusive. Tourism studies, recreation and marketing literature similarly resonate with numerous applications of the phrase as well as its contributing terms. A social constructivist approach was applied to a literature review, in order to reflect on the status of “quality tourism experiences,” its meanings, as well as research approaches used and research agendas proffered. From the review emerged multiple interpretations and constructions as well as an emphasis on complexity. Research approaches were predicated …
A Comparative Study On Hospitality Education In Australia, M Davidson, Carmen Tideswell
A Comparative Study On Hospitality Education In Australia, M Davidson, Carmen Tideswell
Carmen Cox
No abstract provided.
Leveraging Tourism Benefits From The Sydney 2000 Olympics, Bill Faulkner, Carmen Tideswell
Leveraging Tourism Benefits From The Sydney 2000 Olympics, Bill Faulkner, Carmen Tideswell
Carmen Cox
This article aims to use the Sydney 2000 Olympics as a case study for reviewing the range of opportunities that exist for leveraging tourism benefits from major events of this magnitude. The method used to identify these opportunities was based on a series of industry workshops throughout Australia and a follow-up Delphi survey. The examination of the Sydney 2000 Olympics case has revealed that, beyond the visitors the event will attract in its own right, the tourism industry in Sydney and Australia more generally has the potential to benefit from a range of effects. These include longer term promotional spin-offs, …
Rejuvenating A Maturing Tourist Destination, Carmen Tideswell, B Sparks, S Noakes
Rejuvenating A Maturing Tourist Destination, Carmen Tideswell, B Sparks, S Noakes
Carmen Cox
No abstract provided.
Rejuvenating A Maturing Tourist Destination: The Case Of The Gold Coast, Australia, Bill Faulkner, Carmen Tideswell
Rejuvenating A Maturing Tourist Destination: The Case Of The Gold Coast, Australia, Bill Faulkner, Carmen Tideswell
Carmen Cox
No abstract provided.
Guest Perceptions Of Hotel Loyalty, David Mason, Carmen Tideswell, Elizabeth Roberts
Guest Perceptions Of Hotel Loyalty, David Mason, Carmen Tideswell, Elizabeth Roberts
Carmen Cox
This research reports on a qualitative survey of hotel guest loyalty. The approach was unusual in several ways: It sought to measure loyalty in the general population of hotel users rather than selecting a population already known to be loyal, and instead of trying to identify personality traits in the guests’ psychology that might be important, or ranking features of the hotel that might be determining factors, guests were simply asked what the term hotel loyalty meant to them. This approach has the advantage of not being influenced by any particular theory or restricted by the scope of the questions …
Cultural Landscape In Mongolian Tourism, R Buckley, Claudia Ollenburg, L Zhong
Cultural Landscape In Mongolian Tourism, R Buckley, Claudia Ollenburg, L Zhong
Claudia Ollenburg
The Mongolian steppes and their nomads, horses, herds and gers form a cultural landscape which is the region’s icon attraction, the central image in Mongolian marketing, the key feature of its flagship tourism products, and the most heavily commoditized component of its industry. In other Mongolian landscapes, and also in the steppes of neighboring regions and the grasslands of Africa, Australia, and North America, natural and cultural heritage are treated as separate attractions. The concept of cultural landscape is heavily used in a World Heritage context, has a significant role to play in the global tourism industry, and deserves further …
Regional Signatures And Trends In The Farm Tourism Sector, Claudia Ollenburg
Regional Signatures And Trends In The Farm Tourism Sector, Claudia Ollenburg
Claudia Ollenburg
Farm tourism is an old phenomenon with new economic and social significance for farming, tourism and rural communities. Many features of the farm tourism sector are similar worldwide, but there are distinct regional differences. The portfolios of farm tourism products offered, in particular, differ significantly both between and within continents, producing regional signatures analogous to those in other sectors of the tourism industry. Farm tourism in Europe is recognizably different from farm tourism in North America. Within Europe, there are differences between the livestock landscapes and farmstays of the colder North and Alps, and the vineyard and olive landscapes of …
Burnout And Perceived Organisational Support Among Frontline Hospitality Employees, Gabrielle Walters, Michael Raybould
Burnout And Perceived Organisational Support Among Frontline Hospitality Employees, Gabrielle Walters, Michael Raybould
Michael Raybould
This article describes research designed to investigate the relationship between burnout and perceived organisational support (POS) among front-line hospitality employees. Three hundred front-line employees of a multisite hospitality firm were surveyed using an instrument comprising the general survey version of the Maslach Burnout Inventory and the 17-item version of the Survey of Perceived Organisational Support (POS). Significant relationships were found between POS and each of the three burnout dimensions of exhaustion, cynicism and personal efficacy. The findings of this study contribute to the existing academic literature and provide hospitality managers with a better understanding of the factors that contribute to …
Stated Economic And Social Motivations Of Australian Farm Tourism Operators, Claudia Ollenburg, Ralf Buckley
Stated Economic And Social Motivations Of Australian Farm Tourism Operators, Claudia Ollenburg, Ralf Buckley
Claudia Ollenburg
Farm tourism enterprises combine the commercial constraints of regional tourism, the nonfinancial features of family businesses, and the inheritance issues of family farms. They have theoretical significance in regional tourism geography and economics, family tourism business dynamics, and rural diversification. We examined motivations of farm tourism operators throughout Australia using both qualitative and quantitative methods. In contrast to Europe and the United States, social motivations are marginally more important overall than economic motivations. For most operators, however, both are important; and different motivations are dominant for different types of farm landholders and at different stages in farm, family, and business …
Generic Skills For Hospitality Management: A Comparative Study Of Management Expectations And Student Perceptions, Michael Raybould, Hugh Wilkins
Generic Skills For Hospitality Management: A Comparative Study Of Management Expectations And Student Perceptions, Michael Raybould, Hugh Wilkins
Michael Raybould
Tertiary providers of hospitality management degree programs must fulfil the needs of student, industry and academic stakeholder groups. The students attracted to this type of program tend to be motivated primarily by the anticipated vocational outcomes. As a result, hospitality management curriculum needs to meet both industry and student expectations by delivering the skill sets needed in the workplace and the institutional demands for academic rigour. This article reports on research that aimed to compare hospitality managers' expectations of graduate skills with student perceptions of the skills that hospitality managers valued. In contrast to previous research on this topic, this …
Adventure Destinations, R Buckley, J Johnson, C Ollenburg
Adventure Destinations, R Buckley, J Johnson, C Ollenburg
Claudia Ollenburg
No abstract provided.
Green Change: Inland Amenity Migration In Australia, R Buckley, N Sander, C Ollenburg, J Warnken
Green Change: Inland Amenity Migration In Australia, R Buckley, N Sander, C Ollenburg, J Warnken
Claudia Ollenburg
No abstract provided.
Horse Riding, Claudia Ollenburg
Triple Bottom Line Event Evaluation: A Proposed Framework For Holistic Event Evaluation, Liz Fredline, Michael Raybould, Leo Jago, Marg Deery
Triple Bottom Line Event Evaluation: A Proposed Framework For Holistic Event Evaluation, Liz Fredline, Michael Raybould, Leo Jago, Marg Deery
Michael Raybould
Although there has long been an interest in measuring the economic impacts of events, it is only relatively recently that concern about the sustainability of event tourism has driven an imperative to develop methods for evaluating and monitoring other sorts of impacts including social and environmental. This trend mirrors moves in general tourism and business more broadly where discussion about triple bottom line reporting underpins a move for enterprises to be accountable to stakeholders, not only in regard to the economic bottom line, but also with regard to their “footprint” on the environment and on society more broadly. There is …