Business Commons^™

The Relationship Between Criminal Records And Job Performance: An Examination Of Customer Service Representatives, Jakari N. Griffith, Todd C. Harris

Personnel Assessment and Decisions

Between 70 million and 100 million Americans—or as many as one in three—have some type of criminal record (Vallas & Dietrich, 2014). Having even a minor criminal record often functions as a significant impediment to gainful employment and resultant economic security. This is especially problematic given that: (a) many companies now incorporate background checks within their hiring process and (b) little empirical research exists about the relationship between criminal records and job performance. Thus, this study examined the relationship between criminal records and objective performance of customer service representatives (N = 627) in a large telecommunications firm. Our regression analyses …

A Pilot Study On The Retention And Turnover Of Ncaa Division Ii Sports Information Directors, David Albrecht

Leadership Education Capstones

This study reports on sports information directors (SID) at the collegiate level limited to NCAA Division II athletic programs. An online survey was used for all participants, and select respondents completed follow-up interviews. Surveys were intended to determine the impact of work-life balance and overall workload of the SID role. Survey questions sought to find perceptions of SIDs by athletic administrators, including the athletic director (AD), and if their role provided opportunities for career advancement within collegiate athletic administration. The results of the study showed that institution/department culture, family, and professional growth factored heavily on retention. Adversely, turnover was linked …

Critical Followership: Faculty And Leader Relations Impact On Leadership Turnover At A California Community College, Erik William Christianson

Doctoral Dissertations

Community colleges are experiencing higher levels of executive leader (chancellor, vice chancellor, and dean) turnover than four-year universities. Many different factors account for the high turnover and low retention: the need for dynamic leaders, the leadership succession process, the lack of professional training and development, as well as stakeholders and outside forces. The relationship dynamic between faculty and leaders as a contributing factor has not been previously studied. The purpose of this mixed methods study was to examine leaders’ misperceptions of faculty’s needs. Surveys and interviews were utilized to cross-examine data and perceptions from faculty and leaders. Through the lens …

How Can Our Mission Be Fully Accomplished By Staff That Are Experiencing Secondary Trauma And Burnout?, Stephanie Reau

Other QIC-WD Products

My name is Stephanie Reau and I am a training supervisor at Summit County Children Services. We are an agency of 350 employees with a focus on recruiting and maintaining diverse staff committed to serving all children and families. Summit County strives to attract and retain wellqualified staff, but like many child welfare agencies in Ohio, this has been a difficult task to accomplish. The overwhelming pressures of the job cause secondary trauma, burnout and ultimately staff turnover. Staff turnover impacts the morale of the agency, is costly, and, most importantly, it negatively impacts the families we serve. Our mission …

Predicting Attrition - A Driver For Creating Value, Realizing Strategy, And Refining Key Hr Processes, Kevin Mendonsa, Maureen Stolberg, Vivek Viswanathan, Scott Crum

SMU Data Science Review

Talent is the most important asset for every organization's success. While attrition (or churn) and turnover can refer to both employees and customers, this paper will focus on employee attrition only. Many organizations accept attrition as an inevitable cost of doing business and do nothing to adopt or implement mitigating strategies to combat it. World class companies on the other hand take deliberate measures to understand, control and mitigate attrition (turnover) at every stage. Unmitigated attrition can have a devastating effect on an organization's bottom line and market value. In addition, the “invisible" costs of low employee morale, reduced employee …

Louisiana Progress Update- Redesigning The Child Welfare Worker Position, Quality Improvement Center For Workforce Development

Other QIC-WD Products

When there is a high workload, there is often a lot of turnover and when there is a lot of turnover the remaining workforce has an even greater workload. The Louisiana Department of Children and Family Services (DCFS) was all too familiar with this negative cycle and the impact it was having on its child welfare workforce. When DCFS became a Quality Improvement Center for Workforce Development (QIC-WD) site, they were ready to make a significant change to their workforce operations. After a thorough needs assessment, DCFS decided to work with the QIC-WD on a job redesign project to strengthen …

Managing Millennial Turnover In The It Industry: Leading With An “Inside-Outfluence” Approach, Travis J. Hollman, Kyle W. Luthans

Mountain Plains Journal of Business and Technology

This paper proposes a new perspective and approach for leaders to strategically manage millennial turnover problems in the Information Technology (IT) industry. Using a combination of interviews from experienced IT managers and existing literature, our goal was to identify and synthesize the problems and best practices for managing and retaining millennial IT talent. Based upon qualitative data, emergent themes were identified and then reviewed against the existing body of literature covering millennial employees’ retention and turnover in the IT industry. Areas of common ground were integrated to develop a new hybrid approach that we call the “Inside-Outfluence” model. In particular, …

Follow The Leader: A Followership Perspective In Restaurants, Courtney Troxtel

Graduate Theses and Dissertations

While leadership has been a popular research topic in the hospitality industry, followership has a limited amount of research contributing to the body of knowledge. Followers are a key aspect of the leadership equation; therefore, it is important to understand their role in the industry. The purpose of this study is to explore the leadership theory of followership in restaurants to examine the connections between followership training, voice behavior and employee turnover rates. The study adds to the existing knowledge of followership in the hospitality industry and provides ideas for future research and practical implications.

A descriptive survey was made …

Turnover Rates In The Hospitality Industry And The Factors Contributing To Employee Loss Or Retention, Vincenzo Cicerale

Hospitality Graduate Student Scholarship

The predominant purpose of this paper is to determine if the hospitality industry does in fact have the highest turnover of any industry, and if so, what are the implicating factors in the lack of retention. Throughout the research conducted, a common theme that developed was the lack of training in the hospitality industry and its impact and perception employees have of their leaders, and thus its affect on retention and turnover. Moreover, another aspect to consider is the generational implications, specifically generation Y, otherwise known as millennials, who are regarded as not being loyal to their employer (Gursoy, Maier, …

Texas Decreased Caseworker Turnover. The Qic-Wd Is Implementing And Testing Some Of Their Strategies And Building Evidence, Quality Improvement Center For Workforce Development

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The QIC-WD is dedicated to building evidence. Foundational work in the early years of the Center included combing the literature from multiple fields (e.g., business, education, industrial-organizational psychology) to inform strategies to strengthen the child welfare workforce. In 2018, Casey Family Programs reported on how the Texas Department of Family and Protective Services (DFPS) reduced caseworker turnover by implementing multiple changes to system operations (How did Texas decrease caseworker turnover and stabilize its workforce?). This post discusses how the QICWD is working with eight other jurisdictions and building on what was learned in Texas. According to the report, Texas initiated …

A Phenomenological Study Of Factors Influencing Senor Female United States Marine Corps Officer Retention Decisions, Angel Rae Smith

Walden Dissertations and Doctoral Studies

The study showed factors that influenced senior female U.S. Marine Corps' (USMC) officer retention decisions. The qualitative study was based on the interpretivism research philosophy and Mobley's model of turnover and employed a phenomenological research design to identify themes regarding participants' perceptions of their lived experiences involving their professions and factors that affected their mandates to remain on active duty. The study included 11 women volunteers who had either earned membership in General Officer (GO) ranks or were competitive for within the USMC as a colonel (CV); they were recruited through purposive sampling, and data were collected through interviews. Data …

Financial Advisor Retention Strategies, Anthony Latere Williams

Walden Dissertations and Doctoral Studies

Ineffective retention strategies can negatively impact business productivity and profitability. Financial advisor managers who struggle to maintain productivity and profitability because of ineffective retention strategies are at a high risk of failure. Grounded in Herzberg's two-factor theory, the purpose of this qualitative multiple case study was to explore strategies successful financial advisor managers used to retain financial advisor employees and maximize productivity and profitability. The participants comprised 5 financial advisor managers from 5 different financial service firms in Houston who effectively used retention strategies to maximize productivity and profitability. Data were collected from semistructured interviews and company website documents. Yin's …

Using Employee-Development As A Solution To Employee Turnover, Jason Ellis

Walden Dissertations and Doctoral Studies

The failure to retain key employees is an expense that can lead to decreased productivity, profits, and efficiency. The improvement of employee-development practices is integral for business leaders who are focused on reducing an employee’s likelihood of leaving the company. Grounded in job-embeddedness theory, the purpose of this qualitative multiple case study was to explore the employee-development strategies leaders use to improve employee retention and reduce cost resulting from turnover. The participants included 6 managers from 2 companies in Connecticut who had experience with employee-development policies to improve retention. The data collection process included semistructured interviews and public documents collected …

Strategies For Reducing Voluntary Employee Turnover In The Food Service Industry, Jerahn D. Hyman

Walden Dissertations and Doctoral Studies

Owners of small food service businesses experience high levels of voluntary employee turnover causing loss of productivity and profit. Grounded in the transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies that foodservice business owners used to reduce voluntary employee turnover. A purposeful sample of 5 business owners of small food service businesses in the Midwest region of the United States participated in the study. Data were collected from semi-structured interviews as well as reviewing internal company documents such as employee surveys, training materials, and documented procedures. Data were analyzed using thematic analysis with …

The Moderating Role Of Personality On Person-Organization Fit And Turnover, Jane Park

Legacy Theses & Dissertations (2009 - 2024)

Two studies were conducted to investigate whether personality traits serve as boundary conditions of the person-organization fit and turnover relationship, and whether continuous commitment may help explain why personality moderates the relationship between person-organization fit and turnover. The first study examines the effect of extraversion, neuroticism, and conscientiousness on the relationship between person-organization fit and turnover. The sample consisted of 1,251 office managers at a large, national organization. The second study follows up on the first study and examines the same relationships. In addition, the second study includes the effect of continuous commitment on the relationship between person-organization fit and …